Summary
Overview
Work History
Education
Skills
Timeline
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Lanekia Mack

Jonesboro,GA

Summary

Dynamic receptionist with proven expertise at Hair Design, excelling in customer relations and appointment scheduling. Recognized for enhancing front desk efficiency and maintaining a welcoming environment. Strong organizational skills and adept in data entry, ensuring accurate client records and seamless communication. Committed to resolving customer issues and delivering exceptional service.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Hair Design
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Trucking Dispatcher

Peek’s Transport Llc
05.2024 - Current
  • Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
  • Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
  • Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
  • Reduced operational costs through effective resource allocation and load planning.
  • Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
  • Coordinated emergency response efforts during incidents or accidents involving company vehicles for swift resolution.
  • Monitored weather conditions to anticipate potential delays or hazards impacting delivery times.
  • Stayed informed about industry trends and best practices, participating in professional development opportunities to enhance personal skills and knowledge.

Data Entry Clerk

J&S Law Firm
05.2020 - 09.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Security Officer

Delta
08.2020 - 05.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

High Achool -

Riverdale High School
Riverdale Ga
05.2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling
  • Appointment scheduling
  • Customer and client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting

Timeline

Trucking Dispatcher

Peek’s Transport Llc
05.2024 - Current

Security Officer

Delta
08.2020 - 05.2022

Data Entry Clerk

J&S Law Firm
05.2020 - 09.2024

Receptionist

Hair Design

High Achool -

Riverdale High School

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Lanekia Mack