Lanell Bilbrew
los angeles,CA
Summary
Compassionate and detail-oriented In-Home Healthcare Provider with a proven track record at In-Home Support Service, enhancing patient wellbeing through emotional support and personalized care. Skilled in patient safety and effective communication, I foster independence and satisfaction, significantly improving client comfort and quality of life during challenging times.
Experienced with providing compassionate and personalized in-home care. Utilizes effective communication and problem-solving skills to address patient needs. Knowledge of maintaining patient safety, comfort, and dignity in various home environments.
Overview
34
34
years of professional experience
Work History
In-Home Healthcare Provider
In-Home Support Service
02.2023 - 11.2024
- Educated patients on self-care techniques to manage symptoms effectively at home without constant supervision from healthcare providers.
- Improved overall patient wellbeing by offering emotional support and companionship during times of loneliness or distress.
- Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
- Improved patient satisfaction by providing personalized care and attention to individual needs.
- Increased patient comfort levels through compassionate interaction and empathetic listening during challenging periods of illness or recovery.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Exhibited excellent time management skills when caring for multiple clients simultaneously without compromising quality of care.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Completed household management tasks for clients within private home settings.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
Customer Service Ticket Agent
United Airlines/GAT
05.2024 - 07.2024
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Monitored ticket sales and provided detailed reports to management.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Checked baggage at gate and loaded onto ramp.
- Directed passengers to correct airport terminal locations.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Motor Vehicle Representative
Department of Motor Vehicles
01.1991 - 12.2023
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Created documents with applicant information and verified data against [Type] database information.
Manager I
Department of Motor Vehicles
03.2020 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Personal Home Care Aide
Self Employed Services
06.2018 - 12.2019
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
- Developed strong rapport with clients by actively listening to their concerns and addressing them promptly.
- Provided transportation services for clients'' appointments, social activities, and errands, increasing their access to community resources.
- Proactively identified potential health risks within the home environment and implemented preventive measures accordingly.
- Assisted in managing special dietary requirements of clients according to their specific health conditions or preferences.
- Strengthened client relationships through empathy, patience, and clear communication during challenging situations.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Developed and implemented care plans for clients.
Education
No Degree - Business I
West Los Angeles College
Culver City, CANo Degree - Fundementales/Communications
Los Angeles Southwest College
Los Angeles, CANo Degree - Real Estate
Los Angeles City College
Los Angeles, CA02-2025
No Degree - Real Estate
Los Angeles City College
Los Angeles, CA04-2024
No Degree - Microsoft Word/Excel
Los Angeles City College
Los Angeles, CA02-2024
No Degree - Computer Science
West Los Angeles College
Culver City, CA02-2008
Skills
- Reliability/Mobility support
- Appointment scheduleing/Patient transport
- Compassionate caregiving
- Disabled/Elder care
- Personal Care/Hygiene assistance
- Client safety and first aid
- Housekeeping/Cleaning/Sanitizing
- Multitasking Abilities
- Bathing/Dressing support
- Meal preparation
- Excellent communication/Listening
- Wound care
Timeline
Customer Service Ticket Agent
United Airlines/GAT
05.2024 - 07.2024
In-Home Healthcare Provider
In-Home Support Service
02.2023 - 11.2024
Manager I
Department of Motor Vehicles
03.2020 - 06.2021
Personal Home Care Aide
Self Employed Services
06.2018 - 12.2019
Motor Vehicle Representative
Department of Motor Vehicles
01.1991 - 12.2023
No Degree - Business I
West Los Angeles College
No Degree - Fundementales/Communications
Los Angeles Southwest College
No Degree - Real Estate
Los Angeles City College
No Degree - Real Estate
Los Angeles City College
No Degree - Microsoft Word/Excel
Los Angeles City College
No Degree - Computer Science
West Los Angeles College
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