Lanell Rice
Raleigh,NC
Summary
Dynamic and results-oriented Director of Product Operations with a proven track record of driving operational excellence and product strategy. With 20 years of multiple industry experience, successfully led cross-functional teams, streamlined processes, and implemented agile methodologies to enhance product delivery and quality. Expertise lies in data-driven decision-making, optimizing resource allocation, and managing vendor relationships to maximize efficiency and reduce costs. Passionate about fostering a collaborative environment and aligning product initiatives with business goals to deliver exceptional customer experiences and achieve strategic objectives.
Overview
18
18
years of professional experience
Work History
Director of Product Operations
Terra Dotta
01.2024 - Current
- Implemented standard Agile practices across all product offerings, resulting in an 80% reduction in customer-reported defects and a 20% increase in customer satisfaction ratings
- Developed Standard Operating Procedures with engineering teams to create a consistent and predictable production release schedule
- Guided engineering teams to ensure the timely achievement of quarterly objectives and annual KPIs
- Oversaw and shared engineering metrics with executives, promoting transparency and alignment with the company's long-term goals
- Formed teams of onshore and offshore resources to deliver high-quality products and features on schedule, effectively advancing the company's vision.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Quality Assurance Manager
Terra Dotta
01.2023 - 01.2024
- Developed standardized procedures for implementing effective Agile testing processes and guided Engineering and Product teams on adopting Agile Scrum methodologies
- Worked closely with development and product teams to establish testing requirements, identify critical paths, and ensure timely product releases
- Managed vendor relationships and assessed third-party testing solutions to optimize cost efficiency and resource allocation
- Established multiple automation frameworks that cut regression testing time by 50% and enhanced release cycles
- Developed visual dashboards to provide metrics on overall quality assessment of all products
- Managed Agile Software Testing teams tasked with delivering all product solutions
- Implemented Selenium framework for UI automation, integrating it into the CI/CD pipeline using Jenkins
- Utilized Swagger for API testing with both SoapUI and Postman
- Established application performance monitoring using Elastic APM and Pingdom
- Developed a structured procedure for conducting quarterly security scans with OWASP ZAP
- Established and managed process for escalating product defects from Tier 2 support to engineering teams.
- Collaborated with multiple departments to develop and execute a strategy for a successful migration to AWS.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
Senior Software Test Engineer & Scrum Master
ChannelAdvisor
01.2015 - 01.2023
- Created, developed, and managed automation systems and tools utilized by development and testing engineers
- Enhanced software quality and minimized defects by implementing defect and requirements management tools, refining requirements gathering, and promoting testing best practices
- Trained and mentored software test engineers in automation frameworks and QA best practices
- Developed and documented automated and manual test procedures for software features, database impacts, regression, and performance testing
- Oversaw defect and feature enhancement by logging, tracking, verifying, and conducting user acceptance testing
- Led daily standup meetings, retrospectives, and refinement sessions
- Spearheaded the company’s DE&I strategy by organizing innovative, informative programs and various employee engagement activities.
Senior Software Test Engineer
AMLI Residential
01.2012 - 01.2015
- Established a formalized automated testing process using Microsoft testing tools, incorporating manual testing, performance testing, and user acceptance testing (UAT)
- Collaborated with engineering and business teams to coordinate testing efforts, ensuring the timely delivery of software initiatives
- Leveraged requirements management tools, gathered requirements and applied testing best practices
- Introduced performance testing tools and processes to enhance the application's real-world performance
- Established and sustained redundant uptime monitoring for production websites and mobile applications.
Quality Assurance Manager
Microsystems
01.2007 - 01.2012
- Managed onsite and offshore testing activities across multiple testing teams
- Implemented and managed testing tools to facilitate a structured manual and automated testing process
- Developed a Standard Operating Procedure covering all aspects of product testing and defect management
- Mentored Software Test Engineers on modern, efficient, and effective testing strategies.
Education
Bachelor of Science, Computer Science - Computer And Information Sciences
Northern Illinois University
DeKalb, IL08.2001
Skills
- Agile - Scrum & Kanban
- Scrum Master
- Team Leadership and Motivation
- Quality Problem Solver
- Process Improvement
- Technical Credibility Influencing and Negotiating
- Standard Operation Procedure Development
- Strategic Planning
- Operations Management
- Team Management
- Issues Resolution
- Talent Acquisition
- Operations Oversight
- Team building
Tech
- Azure DevOps
- GIT
- Selenium
- Jira
- SpecFlow
- Jenkins
- OWASP ZAP
- Splunk
- Pingdom
- Azure Test Plan
- Microsoft Test Manager
- Fiddler
- VMWare
- .Net
- XML
- Microsoft Office Suite
- Cucumber
- Appium
- Postman
- SoapUI
- Figma
- Visual Studio & VS Code
- CSS
- C#
- SQL
- MVC
- JavaScript
- NUnit
- Java
- Elasticsearch
- Logstash
- Kibana
- TestRail
Timeline
Director of Product Operations
Terra Dotta
01.2024 - Current
Quality Assurance Manager
Terra Dotta
01.2023 - 01.2024
Senior Software Test Engineer & Scrum Master
ChannelAdvisor
01.2015 - 01.2023
Senior Software Test Engineer
AMLI Residential
01.2012 - 01.2015
Quality Assurance Manager
Microsystems
01.2007 - 01.2012
Bachelor of Science, Computer Science - Computer And Information Sciences
Northern Illinois University
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