LANELL TUCKER
logistics
Ft Worth,TX
Summary
Experienced with over 33 years in customer service, finance, leadership and logistics. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented in logistics consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Motivating leader effectively manages teams of up to 150 using proactive communication and resourceful approach to problem-solving 10 year track record of collaborating with senior management to implement company-wide policies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Teir 3 TA
Flow, TOM Team,Amazon Air
10.2019 - 12.2022
- Identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Worked with P.A's to resolve missorts problems to provide exceptional customer service
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Monitored production planning while using appropriate tools and analysis for smooth production output
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Provided observations, took measurements and performed tasks at various stages according to build plan
- Manual Sort-move/build/replace gaylords, Gaylord dumper
- Mezzanine AA sort/manual induct, flat induct
- Inbound/Outbound Dock AA
- Prism-problem solve
- Downstairs AA-ground to manual load/unload, sort uld load/unload, transload uld load/unload
Supervisor
United Parcel Service
10.2014 - 05.2019
- Handled high-volume paperwork and collaborated with data acquisition department to resolve invoicing and shipping problems
- Made sure to process orders by due date and ensured on-time delivery to customers
- Coordinated dispatching of drivers to accomplish daily delivery requirements
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations
- Trained, scheduled and evaluated numerous employees
- Ensured effective and timely implementation of all operational goals
- Improved efficiency by through employee management, workflow evaluations and monitoring procedures
- Handled day-to-day shipping and receiving overseeing more than 110k packages per day
- Conducted research to address shipping errors and packaging mistakes
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
- Led value-added customer service team that consistently over-delivered on customer expectations
- Implemented company strategies to improve processes, systems and behavior
- Trained-Inbound/Outbound, Small sort, Induct, De-bag, Bag, Data Acquisition, N.G.S.S., Over Good processor,
- Daily Observations, New hire Training, Load quality Audits, Dispatch
- Adhere to OCHA regulations and
- Certified
Lead Collection Specialist
HSBC Finance Corporation
07.1998 - 01.2003
- Maintained high volume of calls to meet demands of busy group
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Used skip tracing and other techniques to locate debtors
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated to collect balance in full
- Achieved performance goals on consistent basis
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Trained new team members on scripts, company services and performance strategies and provided mentoring
- Handled hourly outbound and inbound calls daily with goal of collecting owed debt
- Worked in call center environment handling manual and automatically dialed outbound calls
- Counseled debtors on payment options and arranged installment agreements.
Education
Associate of Science - Business Administration
Tarrant County College District
Fort Worth, TX09.2023
Associate of Arts - Liberal Arts - General Studies, Property Management
OrangeCoast College
Costa Mesa, CA06.2003
Property Management Specialist - undefined
Career Management Institute
01.1998
High School Diploma - undefined
Orange High School
06.1994
Skills
- Flow oversight Quality assurance
- Process control Documentation
- Flow assurance Invoicing and shipping documentation
- Loss prevention controls Data entry
- Problem resolution Payment processing
- Training employees Regulatory compliance Traffic management Goals and performance
- Workplace inspections Call center experience
- Warehouse organization Computer knowledge
Certification
Leasing and property management
CDL permit until May 2023
Timeline
Teir 3 TA
Flow, TOM Team,Amazon Air
10.2019 - 12.2022
Supervisor
United Parcel Service
10.2014 - 05.2019
Lead Collection Specialist
HSBC Finance Corporation
07.1998 - 01.2003
Associate of Science - Business Administration
Tarrant County College District
Associate of Arts - Liberal Arts - General Studies, Property Management
OrangeCoast College
Property Management Specialist - undefined
Career Management Institute
High School Diploma - undefined
Orange High School
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