Lanelle Jones
Denton,TX
Overview
20
20
years of professional experience
Work History
Onboarding and Compliance Coordinator
Border Casino/CTS-Thackerville
02.2023 - Current
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
- Coordinate Individual Development Plan (IDP) program for facility.
Restaurant Manager
Cheddar's Scratch Kitchen
03.2022 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Training Manager
Big Boy Inc
09.2016 - 01.2022
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment
- Coordinate recruitment and placement of training program participants
- Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.
Technology Specialist
Frisco ISD
08.2004 - 06.2017
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Education
Business Administration -
SMU/COX EXECUTIVE & MANAGEMENT DEVELOPMENT
Dallas, TX12.2003
Some College (No Degree) -
TEXAS TECH UNIVERSITY
Lubbock, TXSkills
- Leadership training
- Public Speaking
- Training Manual Creation
- Resource Management
- Adaptability/Teamwork/Collaboration
- Customer Service
- Problem-Solving
- Program Development
- Microsoft Office proficiency
- Friendly, Positive Attitude
References
References available upon request
Timeline
Onboarding and Compliance Coordinator
Border Casino/CTS-Thackerville
02.2023 - Current
Restaurant Manager
Cheddar's Scratch Kitchen
03.2022 - 01.2023
Training Manager
Big Boy Inc
09.2016 - 01.2022
Technology Specialist
Frisco ISD
08.2004 - 06.2017
Business Administration -
SMU/COX EXECUTIVE & MANAGEMENT DEVELOPMENT
Some College (No Degree) -
TEXAS TECH UNIVERSITY