Lanequa Simpson
Frisco,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my strong work ethic and attention to detail at Village MD to significantly reduce scheduling conflicts and no-show rates. My expertise in medical billing and commitment to exceptional service have consistently improved client trust and streamlined billing processes, underscoring my ability to drive positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Scheduler
Village MD (contract Through Medix)
09.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
Member Account Specialist ( Call Center Remotely)
Texas Heart & Vascular
07.2023 - 08.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
Administration/Customer Service Team Lead
USMD
02.2022 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Schedule Appointments
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Medical Billing Administrator
Medical City Dallas Ambulatory Surgery Center
07.2018 - 09.2020
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Responded to customer concerns and questions on daily basis.
Education
Associate of Science - Health Care Administration
Ultimate Medical Academy
Clearwater, FL06-2023
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Schedule management
- Telephone etiquette
- Medical terminology
- Documentation proficiency
- Insurance verification
- Medical billing
- Claims processing
- Payment posting
- Collections
Languages
English
Full Professional
Timeline
Scheduler
Village MD (contract Through Medix)
09.2024 - Current
Member Account Specialist ( Call Center Remotely)
Texas Heart & Vascular
07.2023 - 08.2024
Administration/Customer Service Team Lead
USMD
02.2022 - 06.2023
Medical Billing Administrator
Medical City Dallas Ambulatory Surgery Center
07.2018 - 09.2020
Associate of Science - Health Care Administration
Ultimate Medical Academy
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