Lanerryl Johnson
Austell,GA
Summary
Dynamic professional with proven expertise in risk management, customer communication, and auto claims investigation.. Proven ability to manage complex claims efficiently while delivering exceptional customer service. Skilled in analyzing policy coverage, mitigating risk, and resolving disputes to achieve fair settlements. Committed to accuracy, compliance, and fostering positive relationships with clients and stakeholders.
Overview
6
6
years of professional experience
Work History
Dock Management Supervisor
Southeastern Freight Lines
Austell, GA
06.2024 - Current
- Collaborated with upper management to implement short-term efficiencies and long-term process improvements.
- Monitored freight shipments in real time, proactively addressing delays and disruptions to maintain on-time delivery.
- Managed risk by mitigating damages, theft, and compliance issues to protect company assets.
- Coordinated communication across production scheduling teams to minimize delays.
- Conducted performance evaluations and follow-ups to drive continuous improvement and meet service level agreements.
- Served as primary contact for carriers and customers, resolving inquiries with strong communication and problem-solving skills.
- Utilized Route-Max and process improvement tools to optimize production scheduling and workflow.
Inside Sales Lead
Ferguson
Atlanta, GA
06.2021 - 05.2024
- Led a high-performing sales team of 6, driving $1M+ in revenue within 9 months.
- Consistently exceeded monthly sales targets; I was twice awarded the top sales leader.
- Built and maintained strong relationships with key accounts and regional partners.
- Delivered timely quotes and accurate orders, ensuring top-tier customer service.
- Analyzed sales data to identify new business opportunities and optimize strategies.
- Managed contract negotiations, sourcing, and export coordination.
- Collaborated cross-functionally with store teams to meet customer needs.
Service Center Sales Representative
Home Depot Corporate
Atlanta, Georgia
11.2019 - 07.2021
- Handled inbound customer calls to assess needs, and resolve issues efficiently.
- Provided clear solutions and followed communication protocols to ensure customer satisfaction.
- Built strong client relationships, contributing to a 15% increase in repeat business.
- Created and analyzed reports to support call log accuracy and issue resolution.
- Collaborated with internal teams to address priorities, and resolve conflicts promptly.
- Utilized CRM systems to track interactions, document cases, and maintain client satisfaction.
- Trained and mentored new sales associates to enhance customer service skills.
Education
Bachelor of Arts - Communication
California State University
Fullerton, California05.2016
Associates - Business Marketing
Central Arizona College
Coolidge, Arizona05.2014
Skills
- Auto Claims Investigation
- Freight monitoring
- Coverage & Liability Assessment
- Damage Evaluation & Estimating
- Claims Documentation & Reporting
- Customer communication and support
- Negotiation & Settlement
- Risk & Compliance Management
- Time management and prioritization
- Conflict Resolution
- Data analysis and trend identification
Technical Software Proficiencies
Proficient Microsoft Certified Office (Word, PowerPoint, Excel, Adobe)
Intern Leadership Training
Cal State Fullerton Men’s Basketball Coaching Staff, Fullerton, CA, 2016
Timeline
Dock Management Supervisor
Southeastern Freight Lines
06.2024 - Current
Inside Sales Lead
Ferguson
06.2021 - 05.2024
Service Center Sales Representative
Home Depot Corporate
11.2019 - 07.2021
Bachelor of Arts - Communication
California State University
Associates - Business Marketing
Central Arizona College
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