Lanesha Munns
Summary
State-certified Nursing Assistant and Practical nursing graduate bringing senior-level experience into the healthcare settings. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to holistic and individualized patient continuity of care and education. Interpersonal skills to work with a multidisciplinary team in the healthcare environment. Observant and attentive with good bedside manner and excellent time-management skills to address patient requirements in health care facilities. Reliable and committed to providing continuity of care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
The Waters of Gallatin
04.2022 - Current
- Work as a CNA in assisting and encouraging long term residents and short term clients in performing ADL's such as bathing, toileting, incontinent care, memory care, dressing, grooming, eating, transferring and walking.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Document patient information and care activities in electronic health record.
CNA - Certified Nursing Assistant
NHC
01.2022 - 04.2022
- Worked as a CNA in assisting and encouraging long term residents and short term clients in performing ADL's such as bathing, toileting, incontinent care, memory care, dressing, grooming, eating, transferring and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
Customer Service Advisor
Hertz/Dollar Rent A Car
02.2020 - 12.2021
- Opened and processed rental agreements, prepared rental vehicles by cleaning and processing in and out of the system.
- Contacted customers to help keep contract up to date, or to retrieve car or balance owed.
- Maintain operation of store without supervision and meeting goals by increasing or maintaining rentals volume through customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Supervisor
Burlington's
12.2019 - 02.2020
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Customer Service Associate
Macy's
08.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager
Taco Bell
08.2016 - 04.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
Captain D's Seafood Restaurant
02.2015 - 08.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
CNA - Certified Nursing Assistant
Stone Ridge Health Care, LLC
02.2011 - 11.2013
- Work as a CNA in assisting and encouraging long term residents and short term clients in performing ADL's such as bathing, toileting, incontinent care, memory care, dressing, grooming, eating, transferring and walking.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Document patient information and care activities in electronic health record.
CNA - Certified Nursing Assistant
Golden Living Community
10.2009 - 01.2011
- Work as a CNA in assisting and encouraging long term residents and short term clients in performing ADL's such as bathing, toileting, incontinent care, memory care, dressing, grooming, eating, transferring and walking.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Document patient information and care activities in electronic health record.
CNA - Certified Nursing Assistant
NCH Health Systems
06.2008 - 10.2009
- Work as a CNA in assisting and encouraging long term residents and short term clients in performing ADL's such as bathing, toileting, incontinent care, memory care, dressing, grooming, eating, transferring and walking.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Document patient information and care activities in electronic health record.
Resident Assistant
The Place at Gallatin
06.2007 - 05.2008
- Assisted residents with daily mouth care, bathing, dressing functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled issues to promote resident comfort.
- Maintained clean, safe, and well-organized resident environment.
- Monitored and inspected residence hall and rooms to determine safety.
- Assisted residents in preparing for dining, bathing, taking medications as scheduled and social activities.
Education
Diploma - Practical Nursing
Tennessee College of Applied Technology - Hartsville
Hartsville, TN12.2023
High School Diploma -
Aaron Academy
Hendersonville, TN2007
Skills
- Understanding of the Nursing process and infection control procedures
- Medications Familiarity
- Understanding of Charting, have worked PointClickCare and Matrix
- High emotional intelligence and attentive to the needs of others
- Critical thinking, quick problem solving, interpersonal skills, and quick learner
- Inpatient care with kind, compassionate, and non judgemental personality
- CNA, CPR, AED, and Mental health first aide certifications
- Basic Nursing Care
Certification
- CNA - Certified Nurse Assistant
- CPR and AED certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
CNA - Certified Nursing Assistant
The Waters of Gallatin
04.2022 - Current
CNA - Certified Nursing Assistant
NHC
01.2022 - 04.2022
Customer Service Advisor
Hertz/Dollar Rent A Car
02.2020 - 12.2021
Customer Service Supervisor
Burlington's
12.2019 - 02.2020
Customer Service Associate
Macy's
08.2019 - 12.2019
Manager
Taco Bell
08.2016 - 04.2017
Manager
Captain D's Seafood Restaurant
02.2015 - 08.2016
CNA - Certified Nursing Assistant
Stone Ridge Health Care, LLC
02.2011 - 11.2013
CNA - Certified Nursing Assistant
Golden Living Community
10.2009 - 01.2011
CNA - Certified Nursing Assistant
NCH Health Systems
06.2008 - 10.2009
Resident Assistant
The Place at Gallatin
06.2007 - 05.2008
Diploma - Practical Nursing
Tennessee College of Applied Technology - Hartsville
High School Diploma -
Aaron Academy
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