Summary
Overview
Work History
Education
Skills
Timeline
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Lanesha ROBINSON

Saginaw,MI

Summary

Experienced and reliable customer service representative with 3 years of experience assisting in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Boosted sales by 25% in my department. Known for being a problem-solver, attentive to details, and a good listener. Looking for a fast-paced work environment with many opportunities to improve customer satisfaction.

Overview

5
5
years of professional experience

Work History

Kitchen aide

Compass Group USA Inc
07.2022 - Current
  • Making sure that all requirements are being met and upheld per state and federal requirements
  • Preparing and serving food, maintaining stock and inventory by rotating as well as keeping track of dates so waste is kept to a minimum while keeping clear a positive communication with students and staff alike
  • Assist in the preparation of student and staff lunches
  • Operate a computerized point of sale
  • Assist in clean up of kitchen, dishwashing room, and dining room
  • Use at all times exemplary practices in sanitation and personal cleanliness
  • Develop and maintain knowledge of all food safety and sanitation guidelines to ensure a safe and clean kitchen environment
  • Assist in educating students about healthy food choices and proper nutrition
  • Ensure compliance with Compass Group USA's policies and procedures regarding food handling, safety, and sanitation

Receptionist

Little People’s Daycare
12.2021 - 11.2022
  • Greeting visitors
  • Managing telecommunications and social media systems
  • Handling queries and complaints via phone, email, and general correspondence
  • Transferring calls as necessary
  • Taking and ensuring messages are passed to the appropriate staff member on time
  • Managing meeting room availability
  • Answering questions and providing information to ensure guests were comfortable and satisfied
  • Handling mail, copies, and fax when needed
  • Building an operational system to keep track of inventory and movement
  • Maintained open communication with families and individuals interested in services
  • Assisting parents in completing enrollment forms and ensuring all required documentation is collected and filed correctly
  • Assisting with the planning and execution of special events and activities for children and families
  • Managing the daycare's schedule and coordinating appointments for parents and staff

Kitchen Staff Member

McClaren Bay Hospital
Bay City, Michigan
08.2019 - 01.2021
  • Develop and maintain a strong understanding of McClaren Bay's intake process and documentation requirements, ensuring accurate and efficient handling of client information
  • Provide excellent customer service by promptly greeting and assisting visitors and directing them to the appropriate department or individual
  • Manage and prioritize incoming calls and messages from clients, ensuring timely and professional responses, and forwarding important messages to the appropriate staff members
  • Maintain a clean and organized reception area to create a welcoming and professional atmosphere for clients and visitors
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed health and safety guidelines for food preparation and service.
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.

Education

General Education -

Southern New Hampshire University
05.2026

Skills

  • Sanitation Practices
  • Kitchen station organization
  • Food Safety
  • Menu development
  • Ingredient Preparation
  • Safe Food Handling
  • Food storage safety
  • Food Safety Regulations
  • Portion Control

Timeline

Kitchen aide

Compass Group USA Inc
07.2022 - Current

Receptionist

Little People’s Daycare
12.2021 - 11.2022

Kitchen Staff Member

McClaren Bay Hospital
08.2019 - 01.2021

General Education -

Southern New Hampshire University

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Lanesha ROBINSON