Lanesha Sparks
Petersburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Healthcare Attendant
Public Partnerships LLC
04.2017 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Preferred Customer Associate
TForce Freight Logistics
11.2021 - 02.2023
- Promptly responded to inquiries and request from prospective customers. Participated in team meetings and training sessions to stay informed about updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customers request for services and company information.
- Investigated and resolved billing, service and deliver concerns all while meeting customer call guidelines for service levels, handle time and productivity.
Inspector Resource MFG
09.2016 - 01.2017
- Responsible for inspecting small parts for defects
- Responsible for ensuring components were visually inspected thoroughly to meet the standards of the manufacturing company
- Discard or reject products, materials, and equipment not meeting specifications.
Lead Teacher
Kids First Childcare
12.2009 - 11.2015
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Senior Customer Service Rep
Vangent, Inc
10.2008 - 10.2009
- Respond to high volume inbound calls, assisting members with questions, and concerns customers may have about their Medicare insurance, Medicare Part A
- B and DME claims trained
- Maintain time sheets as well as manage anytime requested off.
- Experiment with new technology that would help to improve daily work throughout call center.
- Demonstrate proficiency with Microsoft Office Applications (e.g
- Word, Excel, Access, and Outlook.
Receptionist
Bassifield Trucking
08.2003 - 09.2009
- Greeted customers in a timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Responded to all customer inquiries thoroughly and professionally
- Processed cash and credit payments rapidly and accurately
- Coordinated between billing department and customers to resolve problem.
Medical Assistant
Alliance Family Practice
04.2008 - 10.2008
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed medical records management, including filing, organizing and scanning documents.
Direct Support Professional
Virginia Southside Training Center
09.2007 - 05.2008
- (Res.Services)
- Persons with Mental and Intellectual disabilities
- Ensure the safety of individuals, assist with daily living skills, Program Implementation, and Document Required Information.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Developed rapport to create safe and trusting environment for care
Customer Service Representative
Pearson Government Solutions
03.2006 - 07.2006
- Respond to inbound calls at high volume, assisting members with questions and concerns customers may have about their Medicare insurance, maintain timesheets as well as manage any time requested off.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certificate - Medical Assistant
Virginia Career Institute
Richmond, VA06.2006
High School Diploma -
Matoaca High School
Chesterfield, VA06.2003
Skills
- Education and Training Active Listening
- Active Learning Time Management
- Patient Engagement
- Customer Service
- Confidentiality Requirements
- Documenting Calls
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Microsoft Excel
- Issue Identification
Timeline
Preferred Customer Associate
TForce Freight Logistics
11.2021 - 02.2023
Healthcare Attendant
Public Partnerships LLC
04.2017 - Current
Inspector Resource MFG
09.2016 - 01.2017
Lead Teacher
Kids First Childcare
12.2009 - 11.2015
Senior Customer Service Rep
Vangent, Inc
10.2008 - 10.2009
Medical Assistant
Alliance Family Practice
04.2008 - 10.2008
Direct Support Professional
Virginia Southside Training Center
09.2007 - 05.2008
Customer Service Representative
Pearson Government Solutions
03.2006 - 07.2006
Receptionist
Bassifield Trucking
08.2003 - 09.2009
Certificate - Medical Assistant
Virginia Career Institute
High School Diploma -
Matoaca High School
Similar Profiles
Ashley PerryAshley Perry
Personal Care Assistant at Public Partnerships LLCPersonal Care Assistant at Public Partnerships LLC
Amanda MercadoAmanda Mercado
Personal Care Assistant at Public Partnerships LLCPersonal Care Assistant at Public Partnerships LLC
Ayana GreenAyana Green
Home Health Aide at Public Partnerships, LLCHome Health Aide at Public Partnerships, LLC
Christian BeaufordChristian Beauford
Consumer Support Agent at Public Partnerships LLCConsumer Support Agent at Public Partnerships LLC
Rickey StithRickey Stith
Material Handler at Georgia Pacific CenterMaterial Handler at Georgia Pacific Center