Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lanesia Jackson

Liberty,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Kids Kingdom Child Development Center
02.2018 - 04.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Restaurant Team Leader

Zaxby's Restaurant
07.2017 - 02.2018
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
  • Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
  • Cultivated warm relationships with regular customers.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Assistant Manager

HyVee Foods
05.2016 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Restaurant General Manager

Zaxby's Restaurant
07.2012 - 01.2016
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Associate Of Applied Science - Dental Hygiene

Metropolitan Community College - Kansas City
Kansas City, MO

High School Diploma -

Ouachita Parish High School
Monroe, LA
05.2008

Skills

  • Time Management
  • Child Safety
  • Cleaning and sanitation
  • Lesson Planning
  • Strong Work Ethic
  • Health and safety
  • Customer Service
  • CPR and First Aid

Certification

CPR Certification

ServSafe

Timeline

Daycare Teacher

Kids Kingdom Child Development Center
02.2018 - 04.2024

Restaurant Team Leader

Zaxby's Restaurant
07.2017 - 02.2018

Assistant Manager

HyVee Foods
05.2016 - 02.2017

Restaurant General Manager

Zaxby's Restaurant
07.2012 - 01.2016

Associate Of Applied Science - Dental Hygiene

Metropolitan Community College - Kansas City

High School Diploma -

Ouachita Parish High School

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Lanesia Jackson