Lanesia Jackson
Liberty,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Kids Kingdom Child Development Center
02.2018 - 04.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Restaurant Team Leader
Zaxby's Restaurant
07.2017 - 02.2018
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Cultivated warm relationships with regular customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Assistant Manager
HyVee Foods
05.2016 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant General Manager
Zaxby's Restaurant
07.2012 - 01.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate Of Applied Science - Dental Hygiene
Metropolitan Community College - Kansas City
Kansas City, MOHigh School Diploma -
Ouachita Parish High School
Monroe, LA05.2008
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Strong Work Ethic
- Health and safety
- Customer Service
- CPR and First Aid
Certification
CPR Certification
ServSafe
Timeline
Daycare Teacher
Kids Kingdom Child Development Center
02.2018 - 04.2024
Restaurant Team Leader
Zaxby's Restaurant
07.2017 - 02.2018
Assistant Manager
HyVee Foods
05.2016 - 02.2017
Restaurant General Manager
Zaxby's Restaurant
07.2012 - 01.2016
Associate Of Applied Science - Dental Hygiene
Metropolitan Community College - Kansas City
High School Diploma -
Ouachita Parish High School
CPR Certification
ServSafe
Similar Profiles
McKinley WalkerMcKinley Walker
Teacher at Kids Kingdom Child Development CenterTeacher at Kids Kingdom Child Development Center
Dezzeray MinnisDezzeray Minnis
Daycare Teacher at Kingdom Kare Child Development CenterDaycare Teacher at Kingdom Kare Child Development Center
Ashante WrightAshante Wright
Daycare Teacher /Daycare Assistant at For Kids Only Child Development CenterDaycare Teacher /Daycare Assistant at For Kids Only Child Development Center