Lanessa Lincome
Modesto ,CA
Summary
Driven and compassionate professional with extensive experience in retail management at USA Petroleum and personal care provision at VMRC. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking, organization, and emotional support skills. Achieved significant improvements in client well-being and store performance through innovative strategies and empathetic, client-centered care.
Overview
25
25
years of professional experience
Work History
Store Manager
USA Petroleum
07.1999 - 11.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Personal Care Provider
VMRC
12.2007 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided emotional support to clients during challenging times, offering a listening ear and compassionate presence.
- Educated family members on best practices for supporting their loved one''s ongoing personal care needs.
- Transported clients to appointments and social engagements, enabling them to remain active within their community.
- Prepared nutritious meals tailored to each client''s dietary preferences or restrictions, promoting overall wellness.
- Performed light housekeeping tasks for clients'' homes, maintaining clean and comfortable living spaces.
- Responded promptly to emergent situations involving clients'' health or well-being, coordinating care with appropriate medical personnel when necessary.
- Assisted clients with daily living activities, resulting in improved quality of life and independence.
- Promoted client safety by identifying potential hazards in the home environment and implementing necessary precautions.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Skills
- Compassionate Caregiving
- Housekeeping tasks
- Reliability and punctuality
- Self-Motivation and Initiative
- Personal Hygiene Assistance
- Emotional Support
- Medical appointment coordination
- Light Housekeeping
- Client Transportation
- Respectful and Compassionate
- Problem-Solving
- Multitasking and Organization
- Daily living assistance
- Patient Care
- First aid and safety
- Strong Ethics
- Relationship Building
- Housekeeping
- Flexible Schedule
- Patient Assessments
- Meal Preparation
- Basic Housekeeping
Timeline
Personal Care Provider
VMRC
12.2007 - Current
Store Manager
USA Petroleum
07.1999 - 11.2004
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