Lanet Lasic
Venice,CA
Summary
Hands on guest service agent, with outstanding customer service and retail abilities. Point of sale operator, fluent with the processing of all monetary denominations with zero cash discrepancies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
24 Carrots Events Catering And Events
Costa Mesa, CA
02.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected orders and relayed them to bartenders quickly and accurately.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups of 250+
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Guest Service Representative
Viceroy Hotels & Resorts
Santa Monica, CA
06.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Guest Service Agent, Guest Service Ambassador
Planet Hollywood Resort & Casino
06.2013 - 06.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained consistent positive customer feedback.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Production Assistant
Lasic
05.2010 - Current
- Entry level introduction into Television
- Small, but important, tasks on set and location
- Coordination of Extras
- Distribution of production paperwork
- Coordinate post production
Barista
Starbucks,
08.2011 - 06.2013
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Point of sale cashier
- Sanitation & hygiene, to QASA standard, A rated store.
- Described product and service details to customers to provide information on benefits and advantages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Upsold specialty items with beverages, increasing store sales.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Created original artwork for specials board display daily.
- Set and achieved goals for professional development and advancement.
Guest service agent
A Round of A-Paws, Pet
07.2010 - 08.2011
- Pet handler,
- Retail,
- Sanitation & hygiene to State Law specified standard
Hostess/server, class President
News Room Café,
Las Vegas, NV
11.2009 - 07.2010
- Back up cashier, Sanitation & hygiene Employee of the month February 2011
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV06.2012
Skills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Guest Satisfaction
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Understanding Customer Needs
- Sales Quota Achievement
- Transactions and Cash Handling
- Warm and Friendly
- Team Player
- Hospitality Service Expertise
Certification
- California food handlers Certification
- RBS Certification.
- Green Apron Card awarded by District Manager for outstanding guest comments
- Caesars Entertainment's HERO Volunteerism Award for organizing & participation in feeding the homeless, painting with toys for tots and gift wrapping for under privileged children
Timeline
Server
24 Carrots Events Catering And Events
02.2022 - Current
Guest Service Representative
Viceroy Hotels & Resorts
06.2021 - Current
Guest Service Agent, Guest Service Ambassador
Planet Hollywood Resort & Casino
06.2013 - 06.2021
Barista
Starbucks,
08.2011 - 06.2013
Guest service agent
A Round of A-Paws, Pet
07.2010 - 08.2011
Production Assistant
Lasic
05.2010 - Current
Hostess/server, class President
News Room Café,
11.2009 - 07.2010
High School Diploma -
Shadow Ridge High School
- California food handlers Certification
- RBS Certification.
- Green Apron Card awarded by District Manager for outstanding guest comments
- Caesars Entertainment's HERO Volunteerism Award for organizing & participation in feeding the homeless, painting with toys for tots and gift wrapping for under privileged children
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