Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNetra Belser, MPA

Winter Garden

Summary

Dynamic Owner and Creative Director at B3 Events & Designs, LLC, adept at enhancing customer relations and driving a 20% increase in sales revenue through strategic project planning. Proven expertise in managing financial operations and building strong client relationships, complemented by exceptional communication and teamwork skills.

Overview

11
11
years of professional experience

Work History

Owner/Creative Director

B3 Events & Designs, LLC
06.2021 - 06.2025
  • Developed operational processes to enhance customer service and satisfaction.
  • Managed inventory tracking using point-of-sale systems for efficient stock management.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in client retention and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, bookkeeping, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and presented cost analysis for products, services, and client projects
  • Procured designs for clients, presented designs, and made changes to a project's direction as needed
  • Managed projects while adhering to time constraints, budgets, and successful completion
  • Developed and implemented targeted marketing strategies to increase brand awareness, attract new customers, and market goods.
  • Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated price and services with customers and vendors to decrease expenses and increase profit.
  • Implemented a targeted sales campaign that resulted in a 20% increase in sales revenue.

Financial Support Worker

St. Clair County DHR
03.2014 - 12.2017
  • Scheduled and interviewed clientele to reach determinations of initial and continued eligibility for the Supplemental Nutrition Assistance Program (SNAP) benefits
  • Awarded and computed payment of SNAP benefits while adhering to application deadlines
  • Managed workload in an autonomous environment
  • Researched, interpreted, and applied federal program policy and procedures above standards
  • Maintained, entered, transcribed, and filed information in electronic form
  • Provided excellent customer service skills
  • Provided resolutions to customer dilemmas by interpreting policy
  • Advised customers on federal policy, procedures, and benefit information
  • Maintained customer files, reviewed files for accuracy, and completed updates as indicated
  • Referred participants and other low income families to other programs within the department and community

Education

Master of Public Administration -

Jacksonville State University
Jacksonville, AL
05-2014

Bachelor of Science - Cytotechnology

University of Alabama At Birmingham
Birmingham, AL
08-2000

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Design coordination
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Business leadership
  • Strategic project planning

Timeline

Owner/Creative Director

B3 Events & Designs, LLC
06.2021 - 06.2025

Financial Support Worker

St. Clair County DHR
03.2014 - 12.2017

Master of Public Administration -

Jacksonville State University

Bachelor of Science - Cytotechnology

University of Alabama At Birmingham

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LaNetra Belser, MPA