LaNetra Porter
North Little Rock,AR
Summary
Employee-Oriented Supervisor with 6 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Comprehensive knowledge in the training industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Proven track record in monitoring, coordinating and allocating employee efforts to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Staff Development Coordinator
The Department of Human Services
Little Rock, AR
01.2019 - Current
- Facilitate training on benefits, new employee orientation and performance appraisals.
- Supervise and provide guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluate employee performance through periodic reviews and document results accordingly.
- Monitor employee productivity to provide constructive feedback and coaching.
- Identify and correct performance and personnel issues to reduce impact to business operation.
- Develops and presents training programs in areas of specialization, including lesson plans, training aids, post training evaluations, and lectures
- Provides information, and assistance to agency personnel or program providers in training program development, sources of instructional material, and other areas as needed
- Evaluates the effectiveness of training programs by conducting follow-up assessments of the assimilation of training into the workplace
- Interprets policies, procedures, or precedents
- Provides supervisory or management staff with project updates on a regular basis to ensure adherence to project goals and timeframes
- Updates procedural, technical, and instructional manuals.
Training Supervisor
Goodwill Industries of Arkansas
Little Rock, AR
06.2016 - 08.2019
- Spearheaded assignments, scheduling, and training for the career and technical academy program.
- Supervised direct reports assigned to assist with a rotating group of participants.
- Developed classroom instruction, assessing skills attainment, and recommendations for placement
- Conveyed current policy, procedure and compliance information to employees.
- Maintained accurate and current documentation of program operations and services that adhere to the Arkansas State Board of Private and Career Education
- Strategized in turnover rates within a particular organization.
- Coordinated recruitment and placement of training program participants.
- Analyzed each department's training needs and developed new training programs based upon data collected.
Data Management Reporting Specialist
Goodwill Industries of Arkansas
Little Rock, AR
07.2015 - 01.2016
- Assisted with forecasting revenue and debt statistics and planning strategies for future program development
- Trained staff with the newly designed strategies for data collection
- Performed status reporting, and staff communication and coordinating with various teams and directors for timely completion and data quality maintenance
- Assisted with special products focused on cost reduction initiatives and process improvement.
Environmental Services Supervisor
Service Professionals, Inc
Little Rock, AR
04.2013 - 09.2015
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members
- Recommended personnel actions, hire/terminations, to ensure proper staffing
- Conferred with staff to resolve production and personnel opportunities
- Purchased supplies and equipment and maintain inventory levels.
- Collaborated with other departments to coordinate workflow processes between facilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Trained team members in proper cleaning and sanitizing procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Training Supervisor Assistant
AT&T Mobility
Little Rock, AR
11.2004 - 01.2014
- Created training manuals, and other support materials for employees
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Reviewed call results and provided continuous coaching
- Coordinated the preparation of training sessions and ensured all necessary training tools and equipment was operable and available
- Facilitated training sessions and served as backup for others when necessary
- Advised customers on billing and service inquiries, provisioning of features, maintenance of products, and validation of service order accuracy.
- Spearheaded modern job training initiatives, contributing to promotional recruiting events.
Education
Associate of Science - Organizational Leadership
University of Arkansas Pulaski Technical College
North Little Rock, AR05-2022
Bachelor of Arts - Organizational Leadership
Arkansas Tech University
Russellville, ARSkills
- Policy Implementation
- Training Delivery
- Instructor Training
- Management Staff Collaboration
- Improvement Recommendations
- Decision-Making
- Training Program Development
- Staff Development
- Relationship Building
- Employee Coaching
- Organizational Development
- New Hire Orientation
- Learning Outcomes Tracking
- Content Development
- Leadership Training
- Performance Metrics
- Cross-Functional Team Development
Accomplishments
- Associate of Science Liberal Arts and Sciences
- Spearheaded peer-to-peer training programs that provided support for new hires
- Supervisor and facilitator of a technical academy program, which trained and provided job placement for various positions within the medical field focusing on career pathways to improve retention.
Certification
- Certified instructor by Ark. Department of Higher Education
- Certified Career Service Provider
Timeline
Staff Development Coordinator
The Department of Human Services
01.2019 - Current
Training Supervisor
Goodwill Industries of Arkansas
06.2016 - 08.2019
Data Management Reporting Specialist
Goodwill Industries of Arkansas
07.2015 - 01.2016
Environmental Services Supervisor
Service Professionals, Inc
04.2013 - 09.2015
Training Supervisor Assistant
AT&T Mobility
11.2004 - 01.2014
Associate of Science - Organizational Leadership
University of Arkansas Pulaski Technical College
Bachelor of Arts - Organizational Leadership
Arkansas Tech University
Similar Profiles
Celsa Bravo MendezCelsa Bravo Mendez
Transporter/Social Service Assistant at The Department Of Human ServicesTransporter/Social Service Assistant at The Department Of Human Services
Emily O'LearyEmily O'Leary
Administrative Services Assistant 4 at The Department Of Human ServicesAdministrative Services Assistant 4 at The Department Of Human Services
DONNA MAZYCKDONNA MAZYCK
Regional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging ServicesRegional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging Services
Zachary GoviaZachary Govia
Buyer & Inventory Controller at Westrock Coffee CompanyBuyer & Inventory Controller at Westrock Coffee Company
Quamisha RubinQuamisha Rubin
Relationship Personal Banker at Simmons BankRelationship Personal Banker at Simmons Bank