Lanetta Bryant
Customer Service Professional
Philadelphia,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
03.2001 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
- Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
- Adhered strictly to USPS policies regarding parcel handling procedures, ensuring safe transportation and preservation of contents at all times during transit.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Human Resources Development
Coursera
Online07-2025
Diploma - General Studies
James Hillhouse High School
New Haven, CT06-1995
Skills
- Reliability and punctuality
- Load planning
- Adherence to deadlines
- Handheld scanner operation
- Delivery records
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
- Time management
- Multitasking Abilities
- Critical thinking
- Organizational skills
Languages
English
Full Professional
Interests
- DIY and Home Improvements
- Enjoy participating overall physical and mental well-being activities
- Music
- I enjoy cooking for friends and family gatherings
- Adventure Travel
Timeline
City Mail Carrier
United States Postal Service, USPS
03.2001 - Current
Human Resources Development
Coursera
Diploma - General Studies
James Hillhouse High School
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