Overview
Work History
Timeline
Generic

LANETTA FOOKS

Tucson,AZ

Overview

5
5
years of professional experience

Work History

Customer Service Operator

CarMax
Tucson, AZ
03.2025 - Current
  • Manage 20+ inbound and outbound customer interactions daily while maintaining a 98% call answer rate
  • Consistently ranked among top-performing representatives company-wide for responsiveness and reliability
  • Proactively conduct 15+ daily appointment and follow-up calls to maximize service completion rates
  • Assume extended responsibilities including parts pickup and urgent logistics coordination to prevent service delays. Ultimate team-player with pride.
  • Maintain detailed, audit-ready service documentation to support compliance and operational transparency
  • Serve as a trusted team resource during peak volume periods through leadership-by-example and solution-focused support

Housekeeper / Guest Services Associate

University Inn
Tucson, AZ
04.2024 - Current
  • Deliver consistent guest support while adhering to standardized hospitality and safety procedures
  • Respond to service issues promptly to preserve guest satisfaction and retention
  • Maintain accurate service and inventory documentation

Office Assistant

La Frontera Center
Tucson, AZ
03.2021 - 06.2021
  • Coordinated front desk operations, scheduling systems, and client intake processes
  • Maintained confidential records in compliance with HIPAA and organizational policies
  • Supported reporting, filing, and documentation workflows

Hairstylist / Client Services Specialist

Sport Clips
Tucson, AZ
12.2021 - 03.2023
  • Built long-term client relationships through structured consultations and personalized service
  • Managed transactions, scheduling, and client records using POS platforms
  • Maintained consistency with service quality standards

Timeline

Customer Service Operator

CarMax
03.2025 - Current

Housekeeper / Guest Services Associate

University Inn
04.2024 - Current

Hairstylist / Client Services Specialist

Sport Clips
12.2021 - 03.2023

Office Assistant

La Frontera Center
03.2021 - 06.2021
LANETTA FOOKS