Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lanetta Owens

Lanetta Owens

Dekalb,IL

Summary

Dynamic and dedicated professional with a strong work ethic, experienced as a Store Manager at McDonald's. Proven ability in time management and customer service, enhancing operational efficiency and achieving high customer satisfaction. Skilled in inventory management and fostering team collaboration to drive success in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Personal Assistant

Rehabilitation Services Department
04.2011 - Current
  • Provided compassionate personal care and support to enhance patient comfort and well-being.
  • Assisted with daily living activities, ensuring compliance with individualized care plans.
  • Maintained accurate records of patient health status and progress for healthcare teams.
  • Coordinated medication administration, monitoring adherence to prescriptions and schedules.
  • Developed strong rapport with patients, fostering trust and improving communication effectiveness.
  • Implemented safety protocols to reduce risks and ensure a secure environment for patients.
  • Collaborated with multidisciplinary teams to optimize care strategies tailored to individual needs.
  • Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
  • Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
  • Improved patient comfort by providing attentive and personalized care tailored to individual needs.
  • Maintained patient confidentiality and adhered to legal and ethical guidelines, ensuring adherence to HIPAA regulations.
  • Conducted regular patient assessments, identifying changes in condition and initiating timely interventions when needed.
  • Demonstrated flexibility in adapting to changing patient needs while maintaining a high standard of care delivery.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Assisted with daily living activities, running errands, and household chores.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Shelf Stacker

Meijer
01.2025 - 06.2025
  • MOrganized and stocked shelves efficiently to ensure optimal product visibility and accessibility.
  • Assisted in inventory management by accurately labeling and placing products according to store layout.
  • Collaborated with team members to maintain cleanliness and organization in stock areas.
  • Monitored product expiration dates and removed outdated items to uphold quality standards.
  • Organized and stocked shelves efficiently to ensure optimal product visibility and accessibility.
  • Utilized equipment such as pallet jacks and forklifts for safe transportation of goods within the store.
  • Communicated effectively with supervisors regarding inventory needs and restocking schedules.
  • Stacked finished cases on pallets according to customer requests.
  • Contributed to loss prevention efforts through vigilant monitoring of the sales floor for suspicious activity or potential theft incidents.
  • Improved product organization by accurately arranging items according to store planograms and guidelines.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Trained new employees on stocking procedures and best practices for maintaining store appearance.
  • Adapted quickly to changing priorities during peak hours, ensuring consistent service levels.

Custodian

Amazon
09.2023 - 02.2025

Ensured assigned areas met safety standards through effective cleanliness and organization.

  • Operated industrial cleaning equipment to efficiently sanitize high-traffic environments.
  • Assisted in waste management processes by properly disposing of recyclable and non-recyclable materials.
  • Collaborated with team members to address maintenance issues and improve facility conditions.
  • Conducted routine inspections to identify and report potential hazards or maintenance needs.
  • Implemented effective cleaning schedules that enhanced operational efficiency within the facility.
  • Trained new custodial staff on proper cleaning techniques and safety protocols.

Store Manager

McDonald's Restaurant
08.2010 - 03.2020
  • Led daily operations, ensuring compliance with health and safety regulations.
  • Led daily operations to ensure optimal service delivery and customer satisfaction.
  • Trained and mentored staff on operational procedures and customer engagement techniques.
  • Implemented inventory management systems to enhance stock control and reduce waste.
  • Developed team schedules to maximize productivity during peak hours.
  • Ensured compliance with health and safety regulations across all restaurant operations.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

HSD - General Studies

Manley High
Chicago, IL
06.1996

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail

Timeline

Shelf Stacker

Meijer
01.2025 - 06.2025

Custodian

Amazon
09.2023 - 02.2025

Personal Assistant

Rehabilitation Services Department
04.2011 - Current

Store Manager

McDonald's Restaurant
08.2010 - 03.2020

HSD - General Studies

Manley High