LaNette Colton

• Delivered high-quality, one-on-one client support in fast-paced, high-responsibility environments, maintaining professionalism and empathy at all times
• Communicated clearly and effectively with clients, families, and supervisors to address concerns, explain services, and provide updates
• Accurately documented daily activities, progress notes, and reports using electronic systems, ensuring compliance and attention to detail
• Followed structured procedures and policies while adapting communication style to meet individual needs
• Managed challenging situations calmly and professionally, de-escalating concerns and resolving issues efficiently
• Maintained strict confidentiality and data privacy in compliance with ethical and organizational standards
• Demonstrated strong time management, reliability, and ability to work independently with minimal supervision
• Collaborated with remote and in-person team members to ensure consistent service quality

Provided individualized support to children with autism in a structured, high-responsibility environment, demonstrating patience, empathy, and professionalism

Communicated clearly and consistently with parents, caregivers, and staff to share updates, address concerns, and ensure positive experiences

Managed challenging situations calmly, using de-escalation techniques and solution-focused communication

Followed established procedures, schedules, and safety protocols with strong attention to detail

Documented daily activities, progress notes, and incident reports accurately using digital and written systems

Adapted communication styles to meet individual needs and ensure understanding

Maintained confidentiality and handled sensitive information with discretion

Demonstrated strong time management, reliability, and ability to work independently

• Collaborated with team members to deliver consistent, high-quality service

• Responsible for creating lesson plans, news letters, a classroom of 9 students daily and making sure children reach their developmental milestones.
• Handled parent relations for all students in classroom

• In the position I serve as the coordinator and shift leader for the back of the house crew. Job entails communicating with team members and being a mediator between higher management and employees.
• I must delegate tasks and ensure optimal performance, especially during critical periods during service.
• It is also my responsibility to conduct routine checks to ensure cleanliness and that we are following procedures to ensure a safe environment.
• In this position I am responsible for customer service duties which include remediating complaints and communicating needs to necessary administration.

• Delivered high-quality, one-on-one client support in fast-paced, high-responsibility environments, maintaining professionalism and empathy at all times
• Communicated clearly and effectively with clients, families, and supervisors to address concerns, explain services, and provide updates
• Accurately documented daily activities, progress notes, and reports using electronic systems, ensuring compliance and attention to detail
• Followed structured procedures and policies while adapting communication style to meet individual needs
• Managed challenging situations calmly and professionally, de-escalating concerns and resolving issues efficiently
• Maintained strict confidentiality and data privacy in compliance with ethical and organizational standards
• Demonstrated strong time management, reliability, and ability to work independently with minimal supervision
• Collaborated with remote and in-person team members to ensure consistent service quality