Lanette Conyers
Customer Service Specialist
Columbus,Ohio
Summary
Motivated professional with a strong commitment to success through diligence and dedication. Capable of executing tasks with precision and efficiency, consistently meeting deadlines and exceeding expectations. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Education
Business Management
Columbus Community College
Columbus, Ohio 05.2001 -
High School Diploma -
Mansfield Senior High School
Mansfield, OHWork History
Assistant Store Manager
Family Dollar
11.2018 - 03.2020
- Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
- Maintains a presence in the store by providing excellent customer service. Ensures a clean, well-stocked store for customers. At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures.
- Assists in unloading all merchandise from the delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
- Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
- Supports Store Manager in loss prevention efforts. Assumes certain management responsibilities in absence of a Store Manager. Follows all Company policies and procedures.
Clinical Administrative Coordinator
United Healthcare
11.2015 - 03.2018
- Taking incoming and making outbound calls for clients with healthcare needs for Ohio Medicaid. Follow up with Nurse lines.
- Assist and complete tasks for nurses and company. Processing incoming mail with keying health assessments.
- Improved patient satisfaction by promptly addressing concerns and providing necessary information regarding treatment plans.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
Prior Authorization Rep.
Express Scripts
11.2014 - 11.2015
- Obtain, review and input insurance authorization and referral prior to patient medications.
- Responsible for verifying patient eligibility, coordinating benefits, and facilitating insurance coverage, as well as addressing patients' concerns regarding authorization turnaround for medication.
- Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
- Verified eligibility and compliance with authorization requirements for service providers.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
Sr. Business Customer Service Specialist
JPMorgan Chase
12.2009 - 04.2014
- Assists the Customer Service Representative (CSR) with difficult cases. Delivers excellent customer service through fast and accurate processing of credit card inquiries by communication and coordinating with other departments to resolve inquiries. Assisting manager with completing daily stats report. Handling escalated complaints via mail and email.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
- Handled escalated complaints efficiently, demonstrating empathy and professionalism throughout difficult situations.
Skills
Critical Thinking
Time Management
Microsoft Office
Strong Work Ethic
Problem-Solving Skill
Self-Confidence
Risk Management
Strong Teamwork
Multitasking and organization
Timeline
Assistant Store Manager
Family Dollar
11.2018 - 03.2020
Clinical Administrative Coordinator
United Healthcare
11.2015 - 03.2018
Prior Authorization Rep.
Express Scripts
11.2014 - 11.2015
Sr. Business Customer Service Specialist
JPMorgan Chase
12.2009 - 04.2014
Business Management
Columbus Community College
05.2001 -
High School Diploma -
Mansfield Senior High School