Lanette Glass-Kitchiner
Antelope
Summary
Dynamic industrial sports medicine professional with extensive experience in leading teams and implementing cost-saving measures. Known for strong customer service, time management, and problem-solving skills, consistently surpassing performance goals and enhancing operational effectiveness.
Overview
30
30
years of professional experience
Work History
Industrial Sports Medicine Professional
Briotix Health / US Physical Therapy
Sacramento, CA
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Working effectively in fast-paced environments and communications with management teams to create quick effective action plans.
- Demonstrating respect, friendliness, and willingness to help wherever needed.
- Reducing overhead cost by delivering preventative biomechanical solutions and creative economical adjustments and reducing claims to 0 at locations in 12 month period.
- Lead and Mentee employees to adapt to new processes and grow within their position
- Provide services such as onsite corporate fitness for Costco and Intren, Winery. Online training for PG and E, Post Offer Employment testing for Safeway using biomechanical testing equipment. Perfomed over 100 Online Virtual Assessments done for companies such as Uber and Cisco
- Delivered onsite company economical presentation to a staff over 200 employees in a safety event
- Sold and set up account at locations to roll out new services, working with payroll and management to identify risks
Master Personal Online Trainer
Self Employed
Online In Mutiple Time Zones And Countries
08.2020 - Current
- Developed and delivered engaging online training programs for diverse audiences.
- Utilized various e-learning platforms to enhance learner interaction and retention.
- Conducted needs assessments to tailor training content to specific client requirements.
- Set up and planned schedules across time zones
Fitness Manager
24 Hour Fitness
Carmichael, CA
09.2013 - 08.2020
- Developed and implemented and inspected fitness programs tailored to diverse member needs.
- Hired and coached training staff on customer service excellence and operational procedures and sales growth
- Oversaw daily operations, ensuring adherence to safety standards and facility maintenance and daily sales activities working together with the sales manager
- Analyzed member and employee feedback to enhance service offerings and improve retention strategies.
- Grew the Business YOY from 72 clients to a portfolio 170 clients
- Surpassed monthly sales goals, new client goals and attrition goals.
Brand Central Manager /Assistant Store Manager
Sears
Citrus Heights, CA
09.2011 - 09.2013
- Led cross-functional teams to enhance operational efficiency and improve customer satisfaction and identify needs.
- Implemented training programs for staff, fostering skill development and knowledge retention.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed strategic initiatives to increase sales performance across multiple departments.
Banking Center Manager/Assistant Vice President
Bank of America
Santa Clara, Lakeport, Sacramento Ca, Ocala Fl
09.1996 - 10.2011
- Led team to achieve operational efficiency and enhance customer satisfaction over goals from 70% to 95% through streamlined banking processes.
- Developed strategic initiatives to improve service delivery and branch performance metrics above goals with a 15% Quarterly sales increase met
- Used P and L reporting to identify gaps and increase results to end in the top 10% in sales metrics and customer service within the company to earn Vice President Title
- Mentored staff on compliance regulations and risk management procedures, fostering a culture of accountability.
- Analyzed financial reports to identify growth opportunities by creating and implementing a business plan with targeted marketing strategies.
Education
Bachelor of Science - Physical Education
California State University, Chico
Chico, CA05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Goal Focused
- Multitasking
- Time management
Timeline
Industrial Sports Medicine Professional
Briotix Health / US Physical Therapy
09.2021 - Current
Master Personal Online Trainer
Self Employed
08.2020 - Current
Fitness Manager
24 Hour Fitness
09.2013 - 08.2020
Brand Central Manager /Assistant Store Manager
Sears
09.2011 - 09.2013
Banking Center Manager/Assistant Vice President
Bank of America
09.1996 - 10.2011
Bachelor of Science - Physical Education
California State University, Chico