Lanette Perez
Pflugerville,Texas
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations.
Overview
8
8
years of professional experience
Work History
Director of Business Development
Aspen Hospice and Palliative Care
06.2022 - Current
- Assisted with community outreach and setup, fundraising and social networking events, remained on the Leadership Team to assist with local outreach and community events
- Improved our census by over 75% and brought in over 15+ referrals monthly
- Created team outings to team build and bond, helped set up employee bi-weekly meetings
- Provide comfort care and supportive listening for hospice patients and families
- Direct a team of over 20 employees with scheduling needs, coordinating care teams and being a lending hand
- Directed event groups while working on the leadership team to promote growth from within the company
- Participates in on-call process, including admin on call, preparing on call schedule, and supports the on-call process
- Promotes fast-track assessment and onsite disposition of patients
- Follow up with referral sources regarding medical approval or denial within one hour of pre-admission assessment
- Ensures that admissions are clinically and financially appropriate with the clinical team and admitting physician
- Assured denials are communicated and cleared by the medical director and are signed off by the administrator
- Directs questionable admissions to the administrator and medical director
- Notifies referring party and Liaison when admission is accepted or denied; documents all communications in log
- Proactively manages the referral throughout the process: Contacts the referral sources to inform of disposition and transfer processes if needed
- Communicates regularly with referral sources regarding patient discharge status
- Adheres to company policies and procedures and HIPAA/ Privacy Program, Compliance
- Program, and Code of Conduct and Ethics
- Participates in activities associated with the management of workplace health and safety
- Identifies and reports health and safety risks, accidents, incidents, injuries and property damage at the workplace
- Manages admission database, including electronic health record with referral information, and all required fields
- Ensures completion of master patient intake log with referral information, date of admission or detailed reason for admission denials, documents referring provider and patient knowledge of Voyages
- Creates the following reports from the master log: daily census report, physician referral reports, collection log, managed care reports, and others as required
- Maintains information for other referral sources in case of denials, and always gives options for referral sources and appropriately documents on log
- Maintains bed board, pending list, denial log and medical transfers
- Reason for leaving:
- Hoping to move to a new position that allows me to grow
Director of Operations
Pain, Synovation Medical Group
03.2015 - 03.2023
- Practiced patient care and understanding while teaching them to better manage their pain, and offered alternative treatment options to help each patient accustomed to their individual needs
- Oversees the management of business operations of the assigned health center region and maintains accountability for quality, safety, service and operational excellence
- Supervises the Practice leader staff and overall operations of the assigned health center region
- Duties include evaluating performance, establishing goals and compliance with practice standards
- Provides primary oversight of business operations, development of processes to increase access and productivity, identify opportunities to reduce operational costs, and developing operational policies and procedures
- Develops, implements and monitors the day to day operation systems and processes to ensure an effective ongoing program to measure, monitor and improve the quality and appropriateness of services delivered to patients
- Utilizing revenue cycle data (Epic
- Metric Reports) develops operational action plans to meet assigned quality metrics and
- KPI's
- Supports and participates in strategic business initiatives and plans for areas of responsibility and develops goals, objectives, and financial projections to ensure successful implementation
- Develops and implements processes designed to engage all staff in the pursuit of operational excellence and high reliability standards in the pursuit continuous improvement of patient experience and patient engagement
- Collaborates with Nursing Leadership and Clinical Leadership on all matters pertaining to implementing team based care design
- Implements site activities related to federal and state funding sources and grants and ensures compliance with associated rules and regulations
- Collaborates with Associate Director of Nurses for oversight of infection control standards, Joint Commission Standards, CLIA and Radiology regulations, compliance with Standing Delegation Orders, and emergency events
- Monitors and analyzes financial and budgetary performance including explanation and justification of actual vs
- Budget variance, oversees initiation of capital requests and new programs; reviews department charge master at least annually to capture additional revenue; develops and oversees contracts specific to areas of oversight
- Works with Project Managers to design, implement and develop new programs, renovations and expansions related to the site
- Reason
- Laid off March 2023
Director of Operations
USC Suzanne Dworak, School of Social
08.2020 - 02.2023
- Violence Outreach Intervention and Community Empowerment (VOICE)
- Relationship and Sexual Violence Prevention and Services Unit, Counseling and Mental
- Health Services, USC Student Health
- Certificates:
- Notary Public – Commissioned in the State of Texas
Patient Registration Representative
R1 RCM, Ascension Seton
02.2021 - 01.2022
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
- Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling an appointment
- Assemble and disassemble patient charts or departmental documents according to department policy
- Reason for leaving:
- Left to travel for Synovation Medical Group
Facility Director of Therapy Groups
Canyon Ridge Hospital
02.2016 - 02.2019
- Create and lead facility-wide in-service training in therapy technique and proper use of case management skills
- Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility
- Work closely with administration and clinical staff to improve coordination of services provided
- Establishes positive, trusting rapport with patients and staff
- Diagnosed and treated mental health disorders
- Created individual treatment plans according to patient needs and circumstances
- Led open and closing group sessions, while also supervising training therapists for groups
- Conducted ongoing assessments of facility needs, vendor needs and patient supplies
- Reason for leaving:
- Moved out of town, into Texas
Education
Master of Science - Social Work
University of Southern California
Los Angeles, CA08.2022
Bachelor of Science - Clinical Psychology
University of Phoenix
Phoenix, AZ09.2019
Skills
- Sales Expertise
- Financial Operation
- Client Base Retention
- Analytical Problem Solver
- Account and Territory Management
- Mergers and Acquisitions
- Team Leadership
- HTML and XML
- P&L Responsibility
- Waste Management and Reduction
- Strategize Business Plans
- P&L Administration
- Schedule Oversight
- Accounts Payable and Accounts Receivable
- Hiring and Onboarding
Timeline
Director of Business Development
Aspen Hospice and Palliative Care
06.2022 - Current
Patient Registration Representative
R1 RCM, Ascension Seton
02.2021 - 01.2022
Director of Operations
USC Suzanne Dworak, School of Social
08.2020 - 02.2023
Facility Director of Therapy Groups
Canyon Ridge Hospital
02.2016 - 02.2019
Director of Operations
Pain, Synovation Medical Group
03.2015 - 03.2023
Master of Science - Social Work
University of Southern California
Bachelor of Science - Clinical Psychology
University of Phoenix
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