Summary
Work History
Education
Skills
Websites
Life Coach
Volunteer - Addiction Recovery Program
Timeline
Generic

Lanette Roberts

Herriman,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

CSR/Quality Assurance Technician

South Valley Specialties, Corp.
  • Received purchase orders from customers, wrote confirmations orders and manufacturing orders; answered multi-line telephone system; greeted visitors; purchased materials; arranged logistics for completed parts.
  • Performed visual and dimensional inspections of finished government and commercial products and manufactured parts; documented test results in accordance with drawings and/or procedures; compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.

Office Manager

Phoenix Rebellion Therapy
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Adhered to HIPAA standards.
  • Answered up to 120 calls daily.

Front Desk Receptionist

OCD Anxiety Centers
  • Answered phones, greeted clients; answered questions, secured building after hours. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Scheduled, coordinated and confirmed appointments and meetings.

Data Entry Specialist

RC Willey
  • Performed data entry for warehouse workers' time sheets; noted results and entered data to track and assess trends; remained focused for lengthy periods to accurately perform work with adequate speed. Completed data entry tasks with accuracy and efficiency.

Accountant

CareerStep
  • Managed general ledger system, assisted in financial statements preparation, entered data into accounting software, reconciled company credit cards, expense accounts, and wrote team procedures. Gathered financial information, prepared documents, and closed books.

Medical Biller

National MedTrans Inc.
  • Medical transportation coding, billing, and claims denial management; team lead for pre-billing edits
  • Trained and managed special project teams
  • Decreased pre-bill edits by identifying front end system errors and collaborating with other departments for resolutions
  • Created Standard Operating Procedures for department

Front Desk Medical Receptionist

Quail Run Behavioral Health
  • Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed

Authorization Specialist

Horizon Eye Specialists & LASIK Center
  • Verified medical insurance eligibility, coverage, deductibles
  • Collected payments prior to medical procedures
  • Supported clinical staff by providing timely updates on status of prior authorizations for various services
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests

Patient Referral Coordinator

NAZCARE, INC.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists. Followed document protocols to safeguard confidentiality of patient records
  • Demonstrated strong attention to detail and organizational skills in managing high volume of referrals
  • Maintained a high level of accuracy in referral documentation

Admin Support

L3 Technologies
  • Held various roles, including an auditor, trainer, customer service representative, administrative assistant, project manager, and property manager. Maintained quality assurance documentation, performed audits, and recommended corrective actions to improve policy adherence
  • Trained staff, responded to customer complaints, and managed administrative tasks
  • Developed quality metrics for vendors and prepared reports using presentation software. Inventory management for over 14,000 assets and maintained equipment logs.

Education

Bachelor's degree, Business Management -

University of Phoenix
Taylorsville, UT
01.2010

Medical Assistant - Medical Assisting

Broadview College
West Jordan, UT
2001

Skills

  • Office Operations
  • Databases
  • Document Review
  • Data Entry
  • Work Orders
  • Complaint Handling
  • Physical Inventory
  • Microsoft Office

Websites

Life Coach

Wellness professional helping others make positive progress in their lives to achieve goals

Volunteer - Addiction Recovery Program

Lead weekly support groups designed to help those who struggle with addictions. Also lead groups for families of those who struggle with addictions.

Timeline

CSR/Quality Assurance Technician

South Valley Specialties, Corp.

Office Manager

Phoenix Rebellion Therapy

Front Desk Receptionist

OCD Anxiety Centers

Data Entry Specialist

RC Willey

Accountant

CareerStep

Medical Biller

National MedTrans Inc.

Front Desk Medical Receptionist

Quail Run Behavioral Health

Authorization Specialist

Horizon Eye Specialists & LASIK Center

Patient Referral Coordinator

NAZCARE, INC.

Admin Support

L3 Technologies

Bachelor's degree, Business Management -

University of Phoenix

Medical Assistant - Medical Assisting

Broadview College

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Lanette Roberts