Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanette Rung

La Vernia

Summary

Dedicated customer solutions representative with proven abilities in resolving complex issues and delivering exceptional service. Experienced in technical support, order processing, and account management. Proactive professional with a strong background in customer service and technical support. Skilled in effective communication and team collaboration, consistently promoting high customer satisfaction and timely resolution of service inquiries.

Overview

23
23
years of professional experience

Work History

Customer Solutions Representative

Spectrum
San Antonio
08.2024 - Current
  • Assisted customers with service inquiries and technical support issues.
  • Processed customer orders and managed account updates efficiently.
  • Collaborated with team members to resolve complex customer concerns.
  • Provided excellent customer service to ensure client satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.

911 Dispatcher

Wilson County Sheriffs Office
Floresville
03.2013 - 01.2014
  • Answered emergency calls and assessed situations for appropriate response.
  • Operated radio systems to communicate with first responders effectively.
  • Managed multiple calls simultaneously while maintaining clear communication.
  • Provided calm, professional support to callers in high-stress situations.
  • Entered critical information into dispatch software for accurate record-keeping.
  • Coordinated resources during emergencies to ensure timely assistance.
  • Collaborated with law enforcement and medical teams for efficient incident management.
  • Maintained updated knowledge of local geography and emergency protocols.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Collections Agent

Pioneer Credit Recovery
Arcade
10.2002 - 05.2004
  • Utilized CRM software to track customer interactions and payment arrangements.
  • Negotiated payment plans with customers to facilitate timely debt resolution.
  • Managed inbound and outbound calls for debt collection inquiries.
  • Documented customer interactions accurately in the company database.
  • Resolved customer disputes by addressing concerns and providing solutions.
  • Collaborated with team members to share best practices and improve processes.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Resolved complex issues that arose during the collections process.
  • Adhered to all applicable laws, regulations, and company policies.

Education

GED -

East Central High School
San Antonio, TX
04-2008

Skills

  • Customer service
  • Technical support
  • Order processing
  • CRM software
  • Account management
  • Client relationship management
  • Database maintenance
  • Record preparation
  • Form processing
  • Team building
  • Database management
  • International sales support
  • Spreadsheet tracking

Timeline

Customer Solutions Representative

Spectrum
08.2024 - Current

911 Dispatcher

Wilson County Sheriffs Office
03.2013 - 01.2014

Collections Agent

Pioneer Credit Recovery
10.2002 - 05.2004

GED -

East Central High School

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