Lanette Williams
New Baltimore,MI
Summary
Hardworking, Passionate and Dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills.
Overview
30
30
years of professional experience
Work History
Home Daycare Provider
Self Employed
02.2010 - Current
- Used positive reinforcement techniques to promote patience and other good behaviors
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments, and issues.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Taught children to organize toys, wash hands, and share by leading by example.
- Conducted parent-teacher conferences providing valuable insights into their child''s progress and offering resources for continued development at home.
Insurance Agent
Daly-Merritt Inc.
03.2000 - 10.2009
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained high standards of customer service by building relationships with Clients
- Data Entry, Ran Motor Vehicle Records & Clue Reports
Insurance Agent
Jackson Park Agency
06.1998 - 12.1999
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Analyzed risk factors to recommend appropriate coverage levels.
- Maintained high standards of customer service by building relationships with clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Customer Service Representative/Sales
State Farm Insurance
12.1993 - 06.1998
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Claims Processing, Quoting New Business, & Responsible for daily Bank Deposits
Education
Woodhaven High School
Woodhaven, MIProperty & Casualty License
ASI Licensing
Troy, MISkills
- Leadership Qualities
- Team building
- Multitasking Abilities
- Time management abilities
- Organizational Skills
- Event Planning
- Excellent Customer Service
- Data Entry
- Sales
- Professionalism and Ethics
- Client Relations
- Client Retention
- Licensed Insurance Agent
- Goal Setting
- Quotes and sales
Timeline
Home Daycare Provider
Self Employed
02.2010 - Current
Insurance Agent
Daly-Merritt Inc.
03.2000 - 10.2009
Insurance Agent
Jackson Park Agency
06.1998 - 12.1999
Customer Service Representative/Sales
State Farm Insurance
12.1993 - 06.1998
Woodhaven High School
Property & Casualty License
ASI Licensing