Laney Anderson
Lakeville,MN
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. I pride myself on caring about others needs and exceeding expectations. Currently I am looking for a remote position that will allow me to maintain my current skills and gain and new experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pull Tab Seller
Eastview Hockey Association
05.2023 - Current
- Maintained tidy and organized environment to comply with cleanliness standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recruiting Coordinator
Staffing Proxy LLC
08.2022 - 05.2023
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Operated and maintained applicant tracking and candidate management systems.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 25 to 40 interviews each week.
- Coordinated incoming job requisitions and applications.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Inventoried and ordered office supplies to maintain availability of products.
- Managed company schedule to coordinate calendar and arrange travel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Recruiting Specialist
Express Employment Professionals
09.2020 - 05.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Supported management in developing and implementing personnel policies and procedures.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Consultant
Totally Tan And Spa
01.2020 - 08.2020
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- My duties were to answer phones, schedule clients for services through our computer system, sell memberships and/or products, sanitize the rooms, and other daily cleaning tasks
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Analyzed problematic areas to provide recommendations and solutions.
Receptionist
Coles Salon And Spa
08.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Lead/Key Holder
Express Clothing
07.2017 - 08.2019
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Submitted reports to senior management to aid in business decision-making and planning.
- Counted out cash drawers and balanced totals.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Processed cash, credit, debit, and check payments.
- Oversaw team of 7 employees.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Improved customer service by projecting friendly and knowledgeable attitude.
Floral Assistant
Flora Etc
06.2015 - 10.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Transported floral arrangements for large-scale functions.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN05.2018
Skills
- Reports and Documentation
- Attention to Detail
- Processes and Procedures
- Strategic Planning
- Remote Conferencing and Communication
- Client Engagement
- Screening Processes
- Complaint Handling
- Marketing
- QuickBooks Proficiency
Certification
Management (5+years)
Merchandising (2+ years)
Customer Service Skills (7+ years)
Problem-Solving (5+ years)
Communication Skills (7+ years)
Leadership Skills (5+ years)
Efficiency
Inside Sales (5+ Years)
Outside Sales (2+ Years)
Marketing (3+ Years)
Typing Proficiency (2+ years)
Computer Skills (3+ years)
Microsoft Office 3+ years
Cold Calling
Talent Acquisition
Timeline
Pull Tab Seller
Eastview Hockey Association
05.2023 - Current
Recruiting Coordinator
Staffing Proxy LLC
08.2022 - 05.2023
Recruiting Specialist
Express Employment Professionals
09.2020 - 05.2022
Consultant
Totally Tan And Spa
01.2020 - 08.2020
Receptionist
Coles Salon And Spa
08.2019 - 01.2020
Sales Lead/Key Holder
Express Clothing
07.2017 - 08.2019
Floral Assistant
Flora Etc
06.2015 - 10.2017
High School Diploma -
Lakeville South High School
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