Laney Ballowe
Boone,NC
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Host
Carmel Country Club
06.2021 - 08.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess Manager
Margaux's Wine, Pizza & Market
02.2021 - 06.2021
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
Education
BBA - Hospitality & Tourism Management
Appalachian State University
Boone, NC05.2027
Skills
- Team Player
- Customer-Oriented
- Relationship Building
- Reliable and Trustworthy
- Exceptional communication
- Phone Etiquette
Timeline
Host
Carmel Country Club
06.2021 - 08.2023
Hostess Manager
Margaux's Wine, Pizza & Market
02.2021 - 06.2021
BBA - Hospitality & Tourism Management
Appalachian State University