Laney Crain
Salt Lake City
Summary
Results-driven professional with strong expertise managing internal and external communications. Recognized for solid work ethic and methodical approach to projects, consistently delivering high-quality work with minimal errors. Skilled in crafting compelling messages, media relations, and digital content creation. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Intermountain Healthcare
Salt Lake City, UT
10.2025 - 07.2026
- Managed complex case reviews, facilitating interdisciplinary team meetings for optimal outcomes.
- Coordinated patient care plans to ensure seamless communication among healthcare providers.
- Monitored patient progress and adjusted care plans based on evolving needs and feedback.
- Developed and implemented strategies for improving patient engagement and satisfaction.
- Educated patients on treatment options, promoting informed decision-making and adherence to care protocols.
- Used company software and databases to maintain records of services performed and patient conditions.
DOCTOR'S ASSISTANT
MedVet
Salt Lake City, UT
07.2022 - 11.2025
- Evaluated and treated patients in accordance with clinical best practices for urgent care.
- Maintained accurate, detailed patient charts in electronic medical records to ensure continuity of care.
- Communicated with patients to review histories, clarify needs for additional testing, and schedule appointments.
- Coordinated patient appointments to ensure efficient scheduling and workflow.
- Helped physicians examine and treat patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures.
CLIENT SERVICES REPRESENTATIVE
MedVet
Salt Lake City, UT
07.2022 - 06.2023
- Resolved client concerns through effective problem-solving, ensuring timely solutions.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers via phone, email, or in person.
- Utilized problem-solving skills to address client concerns and determine solutions in a timely manner.
- Conducted follow-ups with clients post-contact to confirm resolution of inquiries and satisfaction.
TEACHING INTERN
Challenger School
Salt Lake City, UT
01.2022 - 08.2022
- Led small group instruction sessions to enhance student understanding and engagement.
- Collaborated with teacher to identify student learning challenges and develop targeted support strategies.
- Managed and maintained classroom environment conducive to learning.
- Managed classroom environment to foster active participation and a positive learning atmosphere.
- Led small group instruction sessions to support student learning.
SOCIAL MEDIA INTERN
Needs Beyond Medicine
Salt Lake City, UT
01.2022 - 06.2022
- Researched current social media trends to identify actionable growth opportunities.
- Managed daily social media interactions by promptly responding to direct messages, comments, and inquiries.
- Supported day-to-day social media management by responding to direct messages, comments, and inquiries.
- Developed content topic ideas based on user feedback and data analysis to enhance engagement.
- Analyzed content performance of social platforms.
- Generated ideas for new content topics based on user feedback and data analysis.
SALES EXPERT
European Tan
Salt Lake City, UT
11.2020 - 12.2021
- Developed targeted strategies for product promotion, resulting in tangible sales growth.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Trained junior sales staff members on product knowledge and sales techniques.
- Used knowledge of company products and services to recommend solutions to customers.
- Established and nurtured customer relationships and networks within sales territory, driving client retention.
- Maintained an up-to-date knowledge of industry trends and changes in products and services.
Education
Bachelor of Science - Communication
The University of Utah
Salt Lake City12-2022
Skills
- Excellent Customer Care and Service
- Phone Communication Skills
- Customer service
- Microsoft Office Programs
- Phone communication
- Content creation
- SEO Practices
- AP Style
Timeline
Care Coordinator
Intermountain Healthcare
10.2025 - 07.2026
DOCTOR'S ASSISTANT
MedVet
07.2022 - 11.2025
CLIENT SERVICES REPRESENTATIVE
MedVet
07.2022 - 06.2023
TEACHING INTERN
Challenger School
01.2022 - 08.2022
SOCIAL MEDIA INTERN
Needs Beyond Medicine
01.2022 - 06.2022
SALES EXPERT
European Tan
11.2020 - 12.2021
Bachelor of Science - Communication
The University of Utah