Laney Golightly
Winterville,NC
Summary
Versatile and positive professional with favorable skills in management and customer service. Excelled in enhancing satisfaction through innovative practices and excelled in sales roles by improving customer experience. Skilled in calendar management, clear communication, demonstrating exceptional organization and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
House Manager
Stephanie Joyce
01.2024 - 09.2024
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised minor children daily in all areas.
- Traveled in and OUT of the country as needed with Stephanie and children.
- Cared for the cat.
- Chauffeured the children to and from school.
- Performed outside yard duties.
- Maintained all laundry needs.
Sales and Customer Service Associate
United Postal Service
01.2023 - 09.2024
- As a sales associate I stood at the forefront of the sales process, greeting customers upon arrival and assisting them through their entire purchasing journey. We offered passport photos, faxing, packaging, shipping, and timely professional printing,
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Night Shift Closer
Jimmy Johns Gourmet Subs
03.2022 - 01.2023
- As a night shift lead, I was trained to help oversee the in-store operations alongside the General store manager, playing a major role in ensuring the store was in exceptional order and that all employees were performing duties promptly and efficiently. Executing systems and procedures with 100% integrity and leading by example.
- Maintained a safe work environment by enforcing company policies and safety guidelines among team members during night shifts.
- Proactively identified potential issues or areas for improvement within nighttime operations, working closely with management to develop appropriate solutions.
Education
High School Diploma -
Handord Adult High
Hanford06-2021
Skills
- Calendar management
- Exceptional organization
- Appointment coordination
- Housekeeping
- Event planning
- Menu planning
- Activity supervision
- Personal shopping
- Grocery shopping
- Household maintenance
- Laundry management
- Childcare experience
- Pet care
- Culinary skills
- Clear communication
- Decision-making
- Problem-solving
Timeline
House Manager
Stephanie Joyce
01.2024 - 09.2024
Sales and Customer Service Associate
United Postal Service
01.2023 - 09.2024
Night Shift Closer
Jimmy Johns Gourmet Subs
03.2022 - 01.2023
High School Diploma -
Handord Adult High
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