Laney Gutierrez
Mabank,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor/Acting Food and Beverage Director
Buffalo Creek Golf Club
Rockwall, TX
09.2020 - Current
- Started working at Buffalo Creek in September while balancing another job.
- Consistently exhibited a strong dedication to my tasks, resulting in proven success.
- Enhanced customer experience by tending bar, serving, and maintaining cleanliness.
- Management of inventory, cleaning duties, store organization, all register/cash operations, creating and implementing weekly schedules, hiring and training of employees, inventory ordering and tending to private parties/events/tournaments of 100+ customers.
- Developing expertise in providing the highest level of customer service through ongoing participation in Kemper Sports True Service Training.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
Manager
Twisty Treats
Rockwall, TX
08.2018 - 10.2020
- Demonstrated rapid career progression through strong work ethic and dedication to efficiency.
- Managed shop operations including opening and closing, scheduling, inventory management, staffing, and employee training.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Diploma -
Rockwall High School
Rockwall, TX12.2019
Skills
- Excellent Customer Service
- Communication
- Cleaning
- Problem Solving
- Organization
- Team Player
- Fast Learner
- Schedule development
- Inventory Control
- Strategic Planning
- Staff Management
- Training and mentoring
- Staff Discipline
- Process Monitoring and Improvement
Certification
- Texas Certified Food Manager, #10026, 01/06/20, 01/06/25, True
- Texas Alcoholic Beverage Commission Seller Training Certificate, #9258402, 10/28/22, 10/27/24, True
Characteristics
- Dedicated
- Compassionate
- Detail Oriented
- Passionate
- Enthusiastic
- Leader
- Loyal
- Innovative
Languages
English
References
- Chrissy Edwards, Employer, 2 years, 214-536-8622
- Kim Phillips, Director, 3.5 years, 903-424-2220
Timeline
Supervisor/Acting Food and Beverage Director
Buffalo Creek Golf Club
09.2020 - Current
Manager
Twisty Treats
08.2018 - 10.2020
Diploma -
Rockwall High School
- Texas Certified Food Manager, #10026, 01/06/20, 01/06/25, True
- Texas Alcoholic Beverage Commission Seller Training Certificate, #9258402, 10/28/22, 10/27/24, True
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