- Cooking
- I enjoy helping others and giving back to the community
- Mindfulness Practices
- Reading
- I enjoy cooking for friends and family gatherings
- Volunteering
- I have a passion for photography and editing photos
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Laney Quezada
Littleton,CO
Summary
Dedicated and empathetic professional with a strong background in patient and client care, including a pivotal role as a Phlebotomy Technician at Kaiser Permanente. Excelled in creating comfortable experiences for diverse patients through exceptional service and empathy, while demonstrating proficiency in clinical protocols and specimen management. Renowned for reliability, adaptability, and a solid work ethic. Demonstrated effective communication and problem-solving skills in various caregiving scenarios. Currently enrolled in the STAR polysomnography tech program.
Overview
8
8
years of professional experience
Work History
Registered Phlebotomy Technician
Kaiser Permanente
06.2024 - Current
- Adhered to strict privacy regulations, ensuring the protection of sensitive patient information at all times.
- Increased efficiency by effectively managing the inventory of supplies and equipment necessary for phlebotomy procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Managed difficult or uncooperative patients calmly and professionally using effective distraction techniques and employing alternative methods such as capillary puncture when necessary.
- Performed venipuncture techniques skillfully on diverse populations including geriatric patients as well as special needs situations like bariatric patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified proper storage and transportation of specimens to laboratories.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Reviewed and processed requisitions for laboratory tests.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Phlebotomy Technician Intern
Kaiser Permanente
04.2024 - 06.2024
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
Pet Sitter
Independent Management
01.2018 - 01.2024
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
Babysitter
Nanny
01.2018 - 01.2024
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Upscale Security Officer
G4S Secure Solutions
05.2020 - 01.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Receptionist Administrator
Alamosa Parks and Rec
03.2017 - 01.2018
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective clients.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
Eligibility To Sit For RPSGT, CPSGT & CCSH Exams - Polysomnography Technologist
BRPT STAR Program
Littleton, CO01-2025
Phlebotomy Technician Certification - Phlebotomy
Red Rocks Community College
Denver, CO01-2024
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child Supervision
- Conflict Resolution
- Toddler care experience
- Adaptability and Resilience
- Managing routines
- Schedule Management
- School-age children experience
Interests
Timeline
Registered Phlebotomy Technician
Kaiser Permanente
06.2024 - Current
Phlebotomy Technician Intern
Kaiser Permanente
04.2024 - 06.2024
Upscale Security Officer
G4S Secure Solutions
05.2020 - 01.2021
Pet Sitter
Independent Management
01.2018 - 01.2024
Babysitter
Nanny
01.2018 - 01.2024
Receptionist Administrator
Alamosa Parks and Rec
03.2017 - 01.2018
Eligibility To Sit For RPSGT, CPSGT & CCSH Exams - Polysomnography Technologist
BRPT STAR Program
Phlebotomy Technician Certification - Phlebotomy
Red Rocks Community College
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