Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Laney Sedell

Greenville Nc,North Carolina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Hospital Volunteer

East Carolina Health Center
Greenville, UT
02.2024 - Current
  • Assisted nurses with non-medical tasks, such as delivering meals and running errands.
  • Improved quality of patient care by engaging with patients and families.
  • Helped transport patients and assisted with discharges.
  • Provided emotional support and comfort to patients and families.
  • Greeted and directed patients and visitors to hospital departments to facilitate front-office procedures.
  • Sat with patients in need of companionship and emotional support.
  • Observed safety protocols at all times while on duty in the hospital setting.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Shift Leader

Culvers
Fuquay Varina, NC
11.2022 - Current
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Upheld company standards and compliance requirements for operations.
  • Adhered to all health code regulations while preparing food items for customers.

FOH Team Member

Johnnys Pizza
Fuquay Varina, North Carolina
05.2022 - 11.2022
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Team Member

Chick-fil-A
Fuquay Varina, NC
02.2021 - 05.2022
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Resolved customer issues promptly in a professional manner.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.

Team Member

Culvers Franchising System
Fuquay Varina, North Carolina
07.2020 - 02.2021
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Resolved customer issues promptly in a professional manner.

Education

Bachelor of Science - Neuroscience

East Carolina University
Greenville, NC
05-2027

High School Diploma -

Fuquay Varina High School
Fuquay-Varina, NC
06-2023

Skills

  • Positive Attitude
  • Delivery Management
  • Recreational Activities
  • Emotional Support
  • Flexible Schedule
  • Independent and Self-Directed
  • Compassionate Caregiving
  • Communication and Interpersonal Skills
  • Helpful and Service-Oriented
  • Strong Interpersonal Skills
  • Professional Communication
  • Organization

Accomplishments

  • National Honor Society
  • National Spanish Honor Society
  • National English Honor Society
  • Women's Health Outreach Association
  • Graduated high school with Honors
  • 4.0GPA
  • ECU Neuroscience Student Association (2024)

Languages

Spanish
Limited

Timeline

Hospital Volunteer

East Carolina Health Center
02.2024 - Current

Shift Leader

Culvers
11.2022 - Current

FOH Team Member

Johnnys Pizza
05.2022 - 11.2022

Team Member

Chick-fil-A
02.2021 - 05.2022

Team Member

Culvers Franchising System
07.2020 - 02.2021

Bachelor of Science - Neuroscience

East Carolina University

High School Diploma -

Fuquay Varina High School

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