Laney Wilson
Hopkinsville
Summary
Results-driven professional with a strong foundation in team leadership, operational management, and customer service. Proven ability to lead and develop teams, adapt to evolving organizational needs, and consistently drive success across various industries including administration, security, youth development, and recreation. Recognized for strategic planning, performance management, and relationship-building skills that foster collaboration and deliver tangible outcomes. Experienced in ensuring secure and efficient operations, managing front-line reception duties, and facilitating engaging programs in dynamic settings. Adept at conflict resolution, multitasking, and communication, with a steadfast commitment to reliability, excellence, and client satisfaction.
Overview
4
4
years of professional experience
Work History
District Manager
Lasaters Coffee And Tea
06.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist
Charter Senior Living
06.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Spring Break Camp Counselor
YMCA
04.2023 - 04.2023
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Summer Camp Counselor
YMCA
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
Gatekeeper
Tie Breaker Family Aquatic Center
05.2021 - 08.2021
- Facilitated smooth traffic flow during peak hours through effective crowd control strategies and clear communication with guests.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
- Streamlined the guest check-in process to ensure quick and efficient service for visitors.
Education
Associate of Science - 3.9 GPA
Hopkinsville Community College
Hopkinsville, KY05-2025
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Attention to detail
- Operations management
- Team development
- Decision-making
- Negotiation
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
Timeline
District Manager
Lasaters Coffee And Tea
06.2023 - Current
Receptionist
Charter Senior Living
06.2023 - 12.2024
Spring Break Camp Counselor
YMCA
04.2023 - 04.2023
Summer Camp Counselor
YMCA
05.2022 - 08.2022
Gatekeeper
Tie Breaker Family Aquatic Center
05.2021 - 08.2021
Associate of Science - 3.9 GPA
Hopkinsville Community College