Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laney Wilson

Laney Wilson

Indianpolis,IN

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals. I truly love learning new skills and working with new people.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position to further my career in the veterinarian field of work. Ready to help team achieve goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Brookville Road Animal Hospital
07.2023 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Kroger

DOMESTICS LEAD
12.2020 - Current
  • Tracked company inventory and noted item shortages for future product orders.
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Met deadlines while maintaining high-quality work performance.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Built relationships with customers to encourage repeat business.

ATTRACTION SUPERVISOR/PARTY EVENT PLANNER

Zip City
11.2019 - 12.2020
  • Maintained inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
  • Worked with coworkers to complete tasks.
  • Completed opening and closing procedures according to set standards.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Established working relationships with clients by organizing various events.
  • Corresponded with clients to answer questions and resolve issues.
  • Reviewed event bills to confirm accuracy and approve payment.

Education

Dual Credit Animal Science Biology Plant Science -

HIGH SCHOOL DIPLOMA -

Beech Grove Senior High School
Beech Grove, IN
06.2021

Skills

  • Communications
  • Time Management
  • Customer Service
  • Organization
  • Critical Thinking
  • Patience
  • Team Work Adaptability
  • Time Management Skills
  • Customer Service
  • Customer Relations
  • Hospitality and Accommodation
  • Adaptable and Flexible
  • Leadership
  • Quick learner
  • Teachable
  • Scheduling
  • Complaint resolution
  • Adaptability and flexibility

Certification

NAVC- Certified Client Service Representative Certification

Timeline

Customer Service Representative

Brookville Road Animal Hospital
07.2023 - Current

Kroger

DOMESTICS LEAD
12.2020 - Current

ATTRACTION SUPERVISOR/PARTY EVENT PLANNER

Zip City
11.2019 - 12.2020

HIGH SCHOOL DIPLOMA -

Beech Grove Senior High School

Dual Credit Animal Science Biology Plant Science -

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Laney Wilson