Lang Cao
Project Manager
Placentia,CA
Summary
A results-driven Program/Project Manager with 12 years of experience in the technology industry, specializing in leading cross-functional teams in the development and delivery of complex software and hardware projects. Possesses strong analytical and problem-solving skills with a proven track record of successful project delivery. Highly motivated to join Pacific Dental Services and contribute to their continued success in developing innovative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Enterprise Architect Technical Program Manager
Glidewell Laboratories
02.2023 - Current
- Spearheaded development and execution of complex software programs, delivering them on time and within budget through effective planning, coordination, and resource allocation
- Established and maintained clear communication channels across cross-functional teams (engineering, design, product, QA) to ensure smooth collaboration and project success
- Proactively identified and mitigated program risks through comprehensive scheduling, risk assessments, and mitigation plan development
- Championed continuous improvement initiatives, streamlining program management processes and implementing best practices for enhanced efficiency
- Collaborated with product managers to define and prioritize program features, ensuring alignment with user needs and business objectives
- Facilitated productive meetings, reviews, and planning sessions with program teams and stakeholders, fostering transparency and achieving program goals.
- Interfaced with internal IT development teams to integrate new technologies,
Senior Technical Project Manager
Glidewell Laboratories
12.2021 - 02.2023
- Directed cross-functional teams in delivering diverse range of software projects, from minor enhancements to comprehensive product launches, all on time and within budget
- Created and managed comprehensive project plans encompassing scope definition, budget control, timelines, and robust risk mitigation strategies
- Ensured project deliverables met highest quality standards and aligned perfectly with business requirements through seamless collaboration with product management, engineering, and QA teams
- Facilitated effective communication by conducting regular team meetings, delivering project status updates, and providing clear presentations to stakeholders
- Developed and maintained comprehensive set of project documentation, including plans, charters, requirements documents, and insightful status reports
- Established and managed successful vendor relationships, encompassing selection processes, negotiation of terms, and efficient contract administration.
Senior IT Product Owner (Infrastructure)
Glidewell Laboratories
01.2013 - 01.2021
- Led cross-functional team of engineers, network specialists, and security professionals in successful migration of company's on-premises IT infrastructure to cloud platform (AWS, Azure, Box)
- Evaluated and selected cloud service provider (CSP) based on security, scalability, cost-effectiveness, and alignment with business needs
- Managed migration process, ensuring all on-premises IT infrastructure (servers, storage, applications) were securely migrated to cloud platform within defined timeframe and budget
- Identified potential risks associated with migration (e.g., downtime, data security breaches) and developed mitigation strategies to address them proactively
- Kept stakeholders informed throughout project lifecycle through regular meetings, status reports, and presentations
- Addressed concerns and ensured alignment with project goals
- Provided ongoing support to IT team after migration, ensuring smooth operation and user adoption of new cloud environment.
IT Asset Manager
Glidewell Laboratories
01.2010 - 01.2013
- Spearheaded IT asset procurement and management for large enterprise projects, ensuring accurate inventory alignment with deployments
- Streamlined IT asset purchasing processes, leading to N/A
- Reconciled invoices and approved purchases for IT assets, guaranteeing financial accuracy and compliance
- Maintained optimal IT asset stock levels in centralized warehouse, minimizing stockouts and optimizing resource allocation
- Managed IT asset contracts, ensuring favorable terms and vendor performance.
IT Operations Manager
Glidewell Laboratories
01.2008 - 01.2010
- Managed IT department's day-to-day operations, ensuring optimal system and network uptime for seamless user experience
- Safeguarded IT infrastructure through proactive management of vendors and service providers, guaranteeing system availability and reliability
- Spearheaded implementation of new technologies and processes, optimizing IT operations and driving efficiency improvements
- Established and enforced comprehensive IT policies and procedures, ensuring data security and regulatory compliance
- Managed IT budgets and costs effectively, maximizing resource utilization and achieving cost-efficiency goals
- Empowered IT staff and users by providing responsive and comprehensive support
- Successfully managed IT projects, delivering solutions on time and within budget
- Developed and implemented robust IT disaster recovery plans, ensuring business continuity in unforeseen circumstances.
Education
Bachelor of Science - Computer Information Systems
New England Institute of Technology
Warwick02.2004
Skills
- Agile (Scrum, Kanban), Waterfall, and Hybrid methodologies
- Proficient in MS Project, Jira, Smartsheets, Confluence, Target process, Lucid Chart
- Budget management, risk mitigation, and contract negotiation
- Data analysis and insightful reporting
- Team motivation and goal achievement
- Excellent written and verbal communication with stakeholders
- Building strong relationships across departments
- Effective negotiation, conflict resolution, and challenge management
- Data-driven decision making
- Prioritization, time management, and meeting deadlines
- Building strong relationships and managing expectations
- Adjusting to changing project requirements and leading teams through transitions
Certification
University of California Irvine - Project Management Certification
Scrum Agile Certified – Product Owner
PMI - CAPM
Timeline
Enterprise Architect Technical Program Manager
Glidewell Laboratories
02.2023 - Current
Senior Technical Project Manager
Glidewell Laboratories
12.2021 - 02.2023
Senior IT Product Owner (Infrastructure)
Glidewell Laboratories
01.2013 - 01.2021
IT Asset Manager
Glidewell Laboratories
01.2010 - 01.2013
IT Operations Manager
Glidewell Laboratories
01.2008 - 01.2010
Bachelor of Science - Computer Information Systems
New England Institute of Technology