Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Langston Huguley

Greenville,NC

Summary

Accomplished Barista Trainer at Starbucks, adept in leadership and health and safety compliance. Excelled in enhancing team skills, increasing employee retention, and elevating customer satisfaction through innovative training methods and exceptional service standards. Demonstrated critical thinking and adaptability, significantly improving operational efficiency and fostering a positive café atmosphere.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks
03.2021 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Bachelor of Science - Biology

East Carolina University
Greenville, NC
06.2024

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Professional Demeanor
  • Attention to Detail
  • Excellent memory
  • Critical Thinking
  • Adaptive and creative

Accomplishments

  • Memorized ingredients and recipes for over 100 specialty drinks.
  • Served individually made coffee drinks to over 150 customers daily.
  • Resolved product issue through consumer testing.

Timeline

Barista Trainer

Starbucks
03.2021 - Current

Bachelor of Science - Biology

East Carolina University

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Langston Huguley