Langston Jackson
Canton,United States
Summary
Proven leader and efficient communicator, adept at critical thinking and prioritization, enhanced customer experience at Home Depot by driving brand loyalty and ensuring order accuracy. Excelled in fast-paced environments, significantly improving product quality at Steelcase through meticulous quality assurance and process control techniques. Demonstrated exceptional verbal and written communication skills, alongside leadership, across diverse roles.
Overview
3
3
years of professional experience
Work History
Cashier/Garden Associate
Home Depot
06.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained walkways and paths throughout gardens for safe navigation.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Drove Forklift and Reach Truck safe and successfully
Quality Engineer Intern
Steelcase
05.2024 - 08.2024
- Created detailed reports outlining non-conformances found during inspections; presented findings to management for appropriate action planning sessions.
- Assessed customer feedback and implemented necessary changes for enhanced satisfaction with end products.
- Participated in lean manufacturing initiatives, streamlining workflows, and reducing waste throughout the facility.
- Executed thorough inspections of incoming raw materials, preventing non-conforming components from entering the production process.
- Assisted in reducing manufacturing defects by performing regular audits of production processes and identifying areas for improvement.
- Aided in the development of quality assurance plans for new projects, proactively addressing potential issues before they arose.
- Improved product quality by implementing statistical process control techniques and conducting root cause analysis.
Tracker
Great Lakes Packing Co
06.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responsible for recording the times that the cherries were dumped into the feed tank that ran through the plant.
- Supervising a group of forklift drivers and communicating assignments in Spanish
- Multitasking and organization skills.
- Quickly drove forklift to give all the forklift drivers breaks.
- helped fix problems with the cooler and rearrangement.
Summer Camp Counselor
Plymouth Canton Community Schools
06.2022 - 08.2022
- Cared for children ages 5 to 13 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Plymouth High School
Canton05.2021
Skills
- Product Weighing and Measuring
- Safe Lifting Procedures
- Verbal and Written Communication
- Order Accuracy
- Guest Communication
- Customer Experience
- Brand Loyalty
- Course Materials Development
- Critical Thinking
- Product Location
- Cleanliness and Sanitation
- Cash Drawer Operations
- Bagging Items
- Cash Register Operation
- Procedure Manual Writing
- Supply Restocking
- Leadership
- Work Task Prioritization
Accomplishments
3.2 GPA
National Society for Leadership and Success member at large
Timeline
Quality Engineer Intern
Steelcase
05.2024 - 08.2024
Tracker
Great Lakes Packing Co
06.2023 - 08.2023
Summer Camp Counselor
Plymouth Canton Community Schools
06.2022 - 08.2022
Cashier/Garden Associate
Home Depot
06.2021 - Current
High School Diploma -
Plymouth High School
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