Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Langston Mathews

Baltimore

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my multilingual capabilities at CVS Pharmacy to foster brand loyalty and significantly reduce queue times. My background in legal secretarial work and special needs education underscores my exceptional communication skills and patience. Proficient in web development and customer service, I excel in fast-paced environments, driving efficiency and satisfaction.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Cashier/Interpreter

CVS Pharmacy
10.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced shopping experience, provided product information and location assistance.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Tutor, Special Needs Students

Talent Nook
09.2021 - 07.2024
  • Developed strong relationships with students and their families, fostering open communication channels to address individual concerns and progress updates.
  • Managed challenging behaviors effectively by implementing clear expectations, consistent consequences, and positive reinforcement strategies within the classroom environment.
  • Enhanced learning experiences for special needs students by implementing individualized education plans tailored to their unique requirements.
  • Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect throughout the entire school community.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for students with various disabilities.
  • Utilized assistive technology devices when appropriate to enhance learning opportunities for special needs students with physical or cognitive limitations.
  • Improved student engagement and understanding by utilizing differentiated instruction techniques within the classroom setting.
  • Provided one-on-one tutoring sessions for students struggling in specific subject areas, resulting in improved academic performance and overall confidence.
  • Conducted ongoing assessments of student strengths and weaknesses, adjusting instructional approaches accordingly to maximize each individual''s potential for success.
  • Designed engaging lesson plans that incorporated visual aids, hands-on activities, and real-world examples tailored specifically for diverse learners'' abilities and interests.
  • Acted as a resource for fellow educators seeking guidance on best practices in supporting special needs students within their classrooms, sharing expertise and insights based on years of experience.
  • Facilitated social skills development through targeted group activities designed for special needs students, promoting increased self-confidence and peer interaction.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.

Legal Secretary

Client First Legal
02.2020 - 06.2020
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Screened telephone calls and forwarded to appropriate departments.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Enhanced accuracy of legal documents by conducting meticulous proofreading, reducing need for revisions.
  • Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
  • Created and printed legal documents for attorneys to review.
  • Prepared and processed invoices for attorney billing.

Education

High School Diploma -

Parkville High School
Parkville, MD
05-2008

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Transaction handling
  • Gift card handling
  • Financial records oversight
  • Promotions and discounts
  • Upselling techniques
  • Basic math
  • Semantic interpretation
  • Cross-cultural communication
  • Corpus linguistics
  • Fieldwork experience
  • Proficiency in web development software
  • FLUENT in Spanish
  • Historical linguistics
  • Language teaching
  • Code-switching
  • Language technology
  • Language acquisition
  • Ethnographic research
  • Cultural communications
  • Grammar and punctuation expertise
  • Writing systems
  • Language revitalization
  • Pragmatic analysis
  • Superior verbal skills
  • Sign language fluency
  • Language policy
  • Sociolinguistics awareness
  • Language documentation
  • Interpretation skills
  • Language assessment
  • Problem-solving
  • Problem-solving abilities
  • Language research
  • Multitasking
  • Multitasking Abilities
  • Critical thinking
  • Creative thinking
  • Effective communication
  • Interpersonal skills
  • Analytical thinking
  • Data collection
  • Interpersonal communication
  • User experience
  • External linking
  • Google search console
  • Backlink analysis
  • URL structure
  • Effective writing
  • Image optimization
  • Javascript
  • HTML
  • Keyword research
  • SEO proficiency
  • CSS
  • Google analytics
  • Mobile optimization
  • Grammar mastery
  • Editing skills
  • Proofreading skills
  • Creative writing
  • Editing and proofreading
  • Court filing
  • Document formatting
  • Efficient multi-tasker
  • Appointment setting
  • Word processing
  • File organization
  • Client communication
  • Calendar management
  • Document filing
  • Document management
  • Client correspondence
  • Document preparation
  • Phone etiquette
  • Drafting legal documents
  • Billing and invoicing
  • Typing speed fifty WPM
  • Case management
  • Document draftig
  • Proficient in Google spread sheet
  • Typing speed
  • Legal research
  • Schedule maintenance
  • Document proofreading
  • Spreadsheets
  • Legal terminology
  • MS office proficient
  • Exceptional communication skills
  • HTML5 mastery
  • Web analytics
  • CSS3 expertise
  • JavaScript proficiency
  • Data formats
  • Programming
  • SEO techniques
  • Programming languages
  • Executive functioning support
  • Writing support
  • Parent-teacher communication
  • Positive reinforcement
  • Social skills development
  • Emotional support
  • Collaborative teaching
  • Visual schedules
  • Progress monitoring
  • Autism spectrum
  • Special needs
  • Reading instruction
  • Skills strategies
  • Patience and tolerance
  • Assertiveness
  • Cultural sensitivity
  • Interviewing techniques
  • Healthcare terminology
  • Flexibility
  • Documentation accuracy
  • Attention to detail
  • Active listening
  • Verbal and written communication
  • Mental health awareness
  • Flexible schedule
  • Microsoft office proficiency
  • Professionalism
  • Written communication

Accomplishments

  • Trained and mentored six employees.
  • Assisted to attorneys and multiple associate attorneys with large-scale projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Cashier/Interpreter

CVS Pharmacy
10.2021 - Current

Tutor, Special Needs Students

Talent Nook
09.2021 - 07.2024

Legal Secretary

Client First Legal
02.2020 - 06.2020

High School Diploma -

Parkville High School

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Langston Mathews