Langston Smart

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed and resolved complex issues of high-value customers and business partnerships by consistently satisfying or exceeding all identified objectives.
• Maintained 100% quality assurance standards set within departmental policy and procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Assist in the growth and development of colleagues.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Manage, review, and organize team reports and documentation.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flow to meet any daily demand
• Successfully managed a high volume of customer interactions and established strong rapport to ensure customer retention & recruitment
• Cultivated growth and development of employees
• Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as product knowledge & highlighting the culture and various attributes of the business

Temple University Awards

• Deans List Recipient/Honor Society
• Awarded 1st place at Temple University - Intellectual Heritage Titus Award

Independence Blue Cross Awards

• Rated Number One Top Performer - Independence Blue Cross (All companies)
• 100% Quality assurance for over 5 years
• 100 % customer satisfaction for over 5 years
• Standing Ovation Award Recipient
• Multiple Prestigious Spot Bonus Award Winner