Summary
Overview
Work History
Education
Skills
Timeline
Barista

Langston Smith

Rowlett,Texas

Summary

Motivated server/barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server/barista successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.

Overview

3
3
years of professional experience

Work History

Server

Fisherman's Kitchen
10.2023 - Current
  • Supported needs of 5 - person wait staff who attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Barista

Black Rock Coffee Bar
07.2022 - Current
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Handled cash and processed payments accurately to avoid errors.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Package Handler

UPS
06.2021 - 06.2022
  • Maintained clean, orderly work environment free of hazards.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

Education

High School Diploma -

Wylie High School
Wylie, TX
05.2020

Skills

  • Warm and Friendly
  • Special Requests and Substitutions
  • Transactions and Cash Handling
  • Food inspection
  • Guest Engagement
  • Relationship Management
  • Workflow Coordination
  • Order Accuracy
  • Sales Techniques
  • Professional Appearance
  • Hospitality best practices
  • Upselling

Timeline

Server

Fisherman's Kitchen
10.2023 - Current

Barista

Black Rock Coffee Bar
07.2022 - Current

Package Handler

UPS
06.2021 - 06.2022

High School Diploma -

Wylie High School