Lanha Galvan
Thetford,Norfolk
Summary
Dependable team member. Strive to support office operations and coworkers. Friendly and helpful and driven to make progress each and every day in hopes to improve satisfaction ratings and client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Customer Service Representative
DOD Community Bank
Brandon , UK
11.2023 - 12.2024
- Balanced daily cash deposits and vault inventory.
- Trained new employees on operational procedures related to customer service activities.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Reviewed all paperwork associated with each transaction prior to approving it for processing.
- Provided assistance with opening new accounts such as savings or checking accounts.
- Balanced currency, coin, and checks in cash drawers at end of shifts.
- Prepared official checks for customer and internal bank needs.
- Managed ATM machines ensuring that they were stocked with sufficient amounts of cash.
- Processed wire transfers for both incoming and outgoing funds as requested by customers.
- Initiated stop payments on checks when required by customers.
- Performed special services for customers, ordering bank cards and checks.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Maintained current knowledge of bank products and services offered at branch location.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained positive rapor with the local businesses through routine transactions with accuracy in a timely manner.
Chiropractic Assistant
100% Chiropractic
Brandon , FL
02.2022 - 11.2022
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed routine clinical tasks to support patients and doctors.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Documented exercises completed by patients to support charting and billing.
- Educated patients about chiropractic care to help achieve health goals.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Handled general office duties to support administrative staff during peak hours.
Lead Teacher
Peacocks Plume Preschool
Brandon, FL
12.2020 - 02.2022
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Worked with teachers to design interactive lessons and increase student success.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Planned field trips and classroom events to enhance learning through fun activities.
- Liaised between parents and administrative staff to clarify classroom and student objectives.
- Observed educators in classroom and offered methods to improve instructional techniques.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Prepared simple snacks to feed children.
- Regulated children's schedules to balance rest, learning and play.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Participated in hands-on learning activities with children incorporating art.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Administered medication and minor first aid to sick and injured children.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Researched food allergies to better understand and provide higher level of care and oversight.
Family Nanny
James Sherrell
Tampa, FL
05.2018 - 06.2019
- Coordinated after-school activities and transportation for four children for practices and events.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Regulated children's schedules to balance rest, learning and play.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped children complete homework and special assignments daily to support academic performance.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Facilitated safe, caring and warm environment for children between ages of 6 months and 10 years years old to stimulate development.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Assistant Store Manager
Lowes Market
Canyon Lake, TX
07.2014 - 11.2014
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Coached and developed store associates through formal and informal interactions.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Hostess
Italian Garden
Canyon Lake, TX
09.2013 - 11.2014
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Offered preferred tables and other special accommodations to VIP customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered questions about food and order statuses for waiting customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Notified server after seating parties in section to facilitate prompt service.
Waitress
Italian Garden
Canyon Lake, TX
09.2013 - 11.2014
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Increased sales of high margin menu items through effective upselling.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Cashier
Lowes Market
Canyon Lake, TX
09.2013 - 06.2014
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Monitored sales events, added new merchandise and rang up purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues with cash registers, card scanners and printers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Welcomed customers, offering assistance to help find necessary store items.
Waitress/Hostess
Papa Gallo's
Canyon Lake, TX
04.2012 - 09.2012
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Staff Member
SherrellLanhaWendy's
Spring Branch, TX
05.2011 - 09.2011
- Built and maintained effective working relationships with peers and upper management.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Met incoming customers pleasantly and offered support and service.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Managed safe and efficient serving of customer foods.
- Processed payments, issued receipts and provided change.
- Maintained positive working relationship with fellow staff and management.
- Tracked office stock and maintained inventory in neat and organized fashion.
Education
Medical Assisting
Career Step
Online Education10.2020
Skills
- Academic support
- Social integration
- Activities Planning
- Behavior modification
- Childcare Techniques
- Emotionally supportive
- Professional bedside manner
- Organization
- Data entry
- Patient scheduling
- Telephone etiquette
- Electric muscle stimulation
- Inventory restocking and oversight
- Cash handling
- Customer service
- Time management
- Attention to detail
- Relationship building
- Safe and vault operation
- Cash drawer balancing
- Risk management
Certification
- Certified medical assistant, Career step online education - 2020
- First Aid Certified - 2024
Timeline
Bank Customer Service Representative
DOD Community Bank
11.2023 - 12.2024
Chiropractic Assistant
100% Chiropractic
02.2022 - 11.2022
Lead Teacher
Peacocks Plume Preschool
12.2020 - 02.2022
Family Nanny
James Sherrell
05.2018 - 06.2019
Assistant Store Manager
Lowes Market
07.2014 - 11.2014
Hostess
Italian Garden
09.2013 - 11.2014
Waitress
Italian Garden
09.2013 - 11.2014
Cashier
Lowes Market
09.2013 - 06.2014
Waitress/Hostess
Papa Gallo's
04.2012 - 09.2012
Staff Member
SherrellLanhaWendy's
05.2011 - 09.2011
Medical Assisting
Career Step
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