LANI MAE AVERY
Chesterfield,VA
Summary
Dynamic Patient Care Technician with HCA, skilled in vital signs monitoring and patient relations. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Adept at training new staff and streamlining workflows, ensuring efficient healthcare delivery. Committed to maintaining high standards of patient confidentiality and care excellence.
Overview
7
7
years of professional experience
Work History
Laboratory Assistant
HCA Healthcare
Richmond, Virginia
06.2026 - 08.2026
- Assisted in preparing laboratory samples for testing and analysis.
- Maintained laboratory equipment to ensure proper functioning and safety standards.
- Recorded and documented test results accurately in laboratory information systems.
- Collaborated with team members to streamline laboratory workflows and procedures.
- Maintained accurate patient records and specimen labeling for laboratory processing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Sorted and replenished laboratory supplies to maintain efficient workflow. to ensure availability for daily operations.
Patient Care Technician
HCA
Richmond, Virginia
08.2024 - 08.2026
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Assisted nurses with essential tasks, streamlining workflow to improve patient care delivery.
- Enhanced patient satisfaction by delivering compassionate, attentive care tailored to individual needs.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in transferring patients, beds, and patient care equipment to other rooms, adhering to necessary safety precautions.
- Demonstrated adaptability by effectively addressing diverse patient backgrounds and medical conditions, ensuring personalized care.
Patient Registrar
Bon Secours Chester ER
Chester, VA
12.2023 - 08.2024
- Confirmed eligibility and verified insurance benefits for planned hospital services.
- Explained financial responsibilities, payment options and potential collection procedures for services received.
- Collected payments for procedures, hospital stays and treatments.
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow.
- Used electronic hospital management system to schedule appointments, input insurance information, and update patient data.
- Interviewed patients to complete documents, case histories and forms.
- Visited patients' rooms to collect needed insurance and financial information.
- Explained fees and patient financial responsibility, informing patients of existing balances due.
- Completed and processed insurance documentation and other claim forms.
- Reviewed patient charts for completeness, verifying missing information to improve data quality.
- Issued intake and new patient forms, office policies and legally-required documents.
- Took patient information and scanned into EMR.
- Maintained general filing system and files electronically or manually according to type.
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
- Complied with established policies, procedures and accreditation requirements.
- Facilitated flow of communication and information to department members.
Veterinary Assistant
Chesdin Animal Hospital
Chesterfield, VA
04.2022 - 06.2024
- Assisted veterinarians during examinations and surgeries.
- Prepared and maintained examination rooms for patient visits.
- Administered medications and vaccinations according to veterinarian instructions.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Obtained information and history from clients to maintain medical charts.
Front Desk Sales Associate
Planet Fitness
Colonial Heights, VA
02.2021 - 04.2022
- Engaged with visitors to build rapport and recommended products that improved accommodation experience.
- Greeted customers warmly and offered assistance.
- Answered customer phone calls to address concerns and questions.
- Tracked customer complaints, monitored client feedback channels and provided solutions before escalating unresolved issues to management.
- Helped customers with refunds and product returns.
- Promoted discounted accommodation offers during holidays and festive seasons through marketing emails.
- Maintained knowledge of current sales and promotions.
- Notified customers of new products, prices and special offers.
- Trained new employees on sales techniques and company policies.
- Arranged items on promotional displays and shelves.
- Built visually appealing sales displays based on merchandising plans.
- Inventoried merchandise to keep accurate product counts.
- Managed cash and credit card transactions.
Salon Consultant
Native Sun Tan
Chester, VA
01.2020 - 02.2021
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Supported customers in finding desired items and sizes throughout buying process.
- Helped customers with refunds and product returns.
- Created visually appealing sales displays aligned with merchandising plans to attract customer attention.
- Trained new employees on sales techniques and company policies.
- Managed cash and credit card transactions.
- Opened and closed the facility.
- Built visually appealing sales displays based on merchandising plans.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Welcomed customers and assisted in locating needed merchandise.
- Performed a variety of cleaning duties.
Education
High School Diploma -
Matoaca High School
Chesterfield, VASkills
- Patient care
- Vital signs monitoring
- Blood collection
- Blood glucose testing
- Clinical support
- Patient safety protocols
- Emergency response
- Basic life support
- Laboratory operations
- Electronic recordkeeping
- Data entry
- Record maintenance
- Transfer coordination
- Patient relations
- Customer service
- Answer telephones
- Route messages
- Team collaboration
- Laboratory operations
Volunteer Experience
- Volunteer for the Special Olympics, food bank, animal shelter, and at The Crossings Assistant Living Facility.
- A member of the Spanish Club, Best Buds Club, and Fellowship Christian Club.
- A member of The National Honors Society.
Timeline
Laboratory Assistant
HCA Healthcare
06.2026 - 08.2026
Patient Care Technician
HCA
08.2024 - 08.2026
Patient Registrar
Bon Secours Chester ER
12.2023 - 08.2024
Veterinary Assistant
Chesdin Animal Hospital
04.2022 - 06.2024
Front Desk Sales Associate
Planet Fitness
02.2021 - 04.2022
Salon Consultant
Native Sun Tan
01.2020 - 02.2021
High School Diploma -
Matoaca High School