Lani Franco
Veterinary Technician
Big Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Language
Work History
Veterinary Technician/Inventory Specialist
Cobb Vet Clinic
02.2022 - Current
- Lead Surgery Tech who provides care for animals before and during surgeries, administering anesthetics as necessary for overall comfort and health.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Conducted radiographs and ultrasounds.
- Performed dental cleanings using ultrasonic scaler.
- Maintained detailed records of animal health care and diagnostic treatments.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed materials to educate staff on proper inventory management techniques.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each week.
Dog Groomer
K9 Klips
11.2019 - 02.2022
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Client Relations Specialist/Veterinary Technician
Big Spring Diagnostic Hospital
12.2018 - 11.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
Administration Clerk
Department Of Protective Services
01.2017 - 11.2018
- Interacted with clients by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Scheduled appointments and managed calendars for staff members.
- Typed, formatted and edited professional correspondence.
- Handled incoming phone calls and answered questions from callers.
- Helped handle travel arrangements for executive team.
- Supervised parent and child visitations once the child/children were removed from their parent.
- Meticulously documented parent/child visitations.
- Worked closely with law enforcement agencies to coordinate child removals, background checks, welfare checks, and warrants.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Requested legal documents from court houses, doctor offices, hospitals, as well as the police department.
- Assisting caseworkers out in the field for child removals and visits.
- Maintained patient confidence by keeping patient and client records information confidential.
- Driving clients to appointments and visitations.
Unit Secretary
The Geo Group
05.2012 - 01.2017
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Managed incoming calls and directed to appropriate person.
- Maintained current and accurate records for inmates.
- Conducted daily and weekly file counts to ensure accountably for each caseload.
- Completed inmate orientation paperwork along with conducting orientation weekly.
- Assisted inmates with any questions or issues they might have.
- Participated in the safety committee as well as the work place violence committee.
- Prepared more than 80 inmate's release paperwork a month.
- Assisted officers with daily counts, pat searches, and shake downs.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Maintained filing systems and categorized documents.
- Maintained inmate timesheets daily.
- Obtaining inmate signatures for legal mail.
Commissary Clerk
The Geo Group
04.2009 - 03.2012
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
- Performed transfers of products and merchandise from warehouse to inmates.
- Utilized office management software to record and track inmate information, such as commissary funds.
- Provided inmates with account balances and credits for items that were damaged or missing.
- Unload merchandise into the warehouse via forklift.
Night Manager
Sonic Drive-in
08.2007 - 04.2009
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Trained and mentored new and existing staff to achieve best practices.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Managed up to 10 employees in delivering smooth, productive night shift operations.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Coahoma ISD
Coahoma 05.2001 -
Skills
Telephone Systems
undefinedTimeline
Veterinary Technician/Inventory Specialist
Cobb Vet Clinic
02.2022 - Current
Dog Groomer
K9 Klips
11.2019 - 02.2022
Client Relations Specialist/Veterinary Technician
Big Spring Diagnostic Hospital
12.2018 - 11.2019
Administration Clerk
Department Of Protective Services
01.2017 - 11.2018
Unit Secretary
The Geo Group
05.2012 - 01.2017
Commissary Clerk
The Geo Group
04.2009 - 03.2012
Night Manager
Sonic Drive-in
08.2007 - 04.2009
High School Diploma -
Coahoma ISD
05.2001 -
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