Lani Buddemeyer
Summary
Highly-motivated and experienced candidate with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Fire Communications Dispatcher
Cal Fire Riverside County Fire Department
Perris, CA
03.2023 - 11.2023
- Received emergency and non-emergency calls for a department that serves 19 partner agencies, and 1 community district.
- Obtained essential information to determine location, assess priority, provide EMD and/or EFD instructions with appropriate questioning. Determine jurisdiction, and relay appropriate information if an allied response is needed.
- Data entry of all transmissions and information into software in accordance with department, state, and federal standards. Operate enhanced 9-1-1 systems, CAD, telecommunication for the hearing-impaired, and other computer software to keep accurate records of all transmissions and inquiries.
- Operate enhanced 9-1-1 systems, CAD, telecommunication for the hearing impaired, and other computer software to keep accurate records of all transmissions and inquiries.
Patient Access Specialist
Southwest Healthcare Rancho Springs Hospital
Murrieta, CA
05.2022 - 10.2022
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
Police Dispatcher
City of Glendale Police Department
Glendale, CA
09.2010 - 11.2012
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
Police Records Specialist
City of Santa Barbara Police Department
Santa Barbara, CA
05.2006 - 09.2010
- Compiled, verified, and entered data into computer system for storage and retrieval of information.
- Scanned documents into a digital imaging system to store electronically.
- Organized files, prepared reports, and tracked statistical data related to police records.
- Processed incoming paperwork such as arrest warrants, subpoenas, and affidavits of complaint.
- Entered data into a variety of software programs including Microsoft Office Suite applications.
- Assisted with administrative tasks such as typing memos and preparing presentations.
Front Office Medical Receptionist
Sansum Clinic
Santa Barbara, CA
12.2004 - 05.2006
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Skills
- Positive communication skills
- Quick learner
- Typing 65wpm
- Microsoft office
- Interagency collaboration
- Incident command system
- Computer-aided dispatch
- Emergency fire dispatch certification
- Emergency medical dispatch certification
Timeline
Fire Communications Dispatcher
Cal Fire Riverside County Fire Department
03.2023 - 11.2023
Patient Access Specialist
Southwest Healthcare Rancho Springs Hospital
05.2022 - 10.2022
Police Dispatcher
City of Glendale Police Department
09.2010 - 11.2012
Police Records Specialist
City of Santa Barbara Police Department
05.2006 - 09.2010
Front Office Medical Receptionist
Sansum Clinic
12.2004 - 05.2006
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