Hi, I’m
Lani Helms
Sarasota,FL
Summary
I have traveled the world and worked with talent from many different countries and catered to clientele of many different nationalities. I have a broad skill set based in the area of Food&Beverage including fine dining and casual. My many years of customer service and leadership has lead to many awards and accolades in my career. I'm comfortable working with teams as well as independently. I am hardworking, dedicated and always seek to improve myself through experience and new challenges. Driven by a passion for excellence in customer service and a knack for fostering strong client relationships, I excelled at Carnival Cruise Lines, where my dedication to high-quality service and leadership in high-volume settings was recognized. My blend of effective communication skills and expertise in food & beverage operations has consistently enhanced customer satisfaction and business growth.
Overview
15
years of professional experience
Work History
Upshot Video Productions
Owner
01.2019 - Current
Job overview
- Video editor art and film technician
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
The Resort Longboat Key
Server / Barista / Bartender
02.2024 - 07.2024
Job overview
- Breakfast And Lunch
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hotel The Ritz Carlton Sarasota
Pool Server / Pool Bartender
02.2023 - 11.2023
Job overview
- Consistently met or exceeded sales targets through exceptional guest engagement and product promotion efforts.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Performed daily inventory checks to ensure adequate stock levels and minimal waste.
- Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
Mediteraneo Italian Restaurant
Server / Bartender
01.2020 - 01.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cinebistro Siesta Key
Bartender, Server, Expeditor, Concierge
01.2016 - 01.2018
Job overview
- First ever "Employee of the Month" at this location
- Employee Artist w/ dress designs currently on display at Cinebistro
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Drink U Restaurant
Owner Operator
01.2015 - 01.2016
Job overview
- Small food & drinks establishment
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Carnival Cruise Lines
Bartender & Bar Waitress
01.2004 - 01.2015
Job overview
- Frequently top seller on the ship
- Received Employee of the Month Award
- Winner of the Bacardi Oakheart competition (3rd Place)
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Hu'u Bar
Bartender
01.2002 - 01.2003
Job overview
- Bartender at Upscale International Bar specializing in mixed drinks and wine service
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Star Cruise Line
Casino Dealer
01.2000 - 01.2001
Job overview
- Focus on entertaining guests game card and customer service
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
Education
Food Handler Certification
01.2024
Tips On - Premise Alcohol Server Training
01.2024
Crisis Management and Human Behavior Course
01.2012
University Overview
As required by the Bahamas Maritime Authority
Crowd Management Training
01.2004
University Overview
As required by the Bahamas Maritime Authority
Certificate for Food & Beverage Service Training
01.2003
University Overview
Training at Hu'u Bali by GM Din Hakim.
Basic Safety Training
01.2002
University Overview
In accordance with the STCW Regulations
Interstudy
D1 School of Public Relation from Customer service and guest relation study
01.2000
Skills
- Food & Beverage
- Customer Service
- Leadership
- Teamwork
- Independence
- Hardworking
- Dedication
- Self-improvement
- Adaptability
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
References
- David Helms, Upshot Video Production
- Terri Woods, Superintendent of Schools Oregon State USA
- June Helms, Pharmacist, Florida USA
- Natalie Anderson, Bar Manager, Carnival Cruise Lines
- Gerry Cahill, President & CEO Carnival Cruise Lines
Skillsexperience
I have traveled the world and worked with talent from many different countries and catered to clientele of many different nationalities. I have a broad skill set based in the area of Food&Beverage including fine dining and casual. My many years of customer service and leadership has lead to many awards and accolades in my career. I'm comfortable working with teams as well as independently. I am hardworking, dedicated and always seek to improve myself through experience and new challenges.
Accomplishments
- Won"Employee Of The Month" Award for hard working .
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Server / Barista / Bartender
The Resort Longboat Key
02.2024 - 07.2024
Pool Server / Pool Bartender
Hotel The Ritz Carlton Sarasota
02.2023 - 11.2023
Server / Bartender
Mediteraneo Italian Restaurant
01.2020 - 01.2021
Owner
Upshot Video Productions
01.2019 - Current
Bartender, Server, Expeditor, Concierge
Cinebistro Siesta Key
01.2016 - 01.2018
Owner Operator
Drink U Restaurant
01.2015 - 01.2016
Bartender & Bar Waitress
Carnival Cruise Lines
01.2004 - 01.2015
Bartender
Hu'u Bar
01.2002 - 01.2003
Casino Dealer
Star Cruise Line
01.2000 - 01.2001
Tips On - Premise Alcohol Server Training
Crisis Management and Human Behavior Course
Crowd Management Training
Certificate for Food & Beverage Service Training
Basic Safety Training
Food Handler Certification
Interstudy
D1 School of Public Relation from Customer service and guest relation study
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