Overview
Work History
Education
Skills
Timeline
Generic

Lani Horner

Durant,OK

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Roma Italian Restaurant
08.2024 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times. Delivered pick-up and curbside orders to guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.

To-Go Server

Applebee's Grill + Bar
03.2024 - 08.2024
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.

Restaurant Hostess

Applebee's Grill + Bar
12.2023 - 08.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Trained new hostess staff members on company policies, procedures, and best practices, ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

High School Diploma -

Durant High School
Durant, OK
05.2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Scheduling
  • Conflict resolution

Timeline

Restaurant Hostess

Roma Italian Restaurant
08.2024 - Current

To-Go Server

Applebee's Grill + Bar
03.2024 - 08.2024

Restaurant Hostess

Applebee's Grill + Bar
12.2023 - 08.2024

High School Diploma -

Durant High School

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