Lani Kaawa
Henderson,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Walgreens
Las Vegas, Nevada
08.2024 - 04.2025
- Assisted customers with product inquiries and recommendations.
- Processed transactions efficiently at the cash register.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to optimize workflow during busy hour
- Developed strong customer relationships to encourage repeat business.
Order Selector
Academy Sports and Outdoors
Katy, Texas
05.2011 - 03.2014
- Selected merchandise accurately from warehouse shelves for order fulfillment.
- Operated pallet jacks and forklifts to transport inventory efficiently.
- Utilized handheld scanners to track inventory levels in real-time.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Prepared products for packaging and shipping according to company specifications.
Medical Front Office Receptionist /Certified Medical Assistant
Workstar Injury Recovery Center
'Ewa Beach, Hawaii
08.2001 - 10.2004
- Managed patient scheduling to optimize office flow and reduce wait times.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries efficiently.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
ER Registrar /Medical Biller
St. Francis Medical Center west
'Ewa Beach, MI
07.1993 - 08.2000
- Processed patient registrations in a fast-paced emergency department environment.
- Verified insurance information and collected necessary documentation from patients.
- Communicated effectively with medical staff to ensure timely patient care.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
Education
Certified Medical Assistant - Medical Assistant/ Medical Billing
Med Asst School of HI
Honolulu, HI 08.1999 - 08.2000
Skills
- Transaction processing
- Customer complaint resolution
- Medical coding
- Billing procedures
- Insurance verification
- Invoice reconciliation
- Problem solving
- Effective communication
- Time management
- Medical billing procedures
- Medical terminology
- ICD 9 coding
Timeline
Customer Service Representative
Walgreens
08.2024 - 04.2025
Order Selector
Academy Sports and Outdoors
05.2011 - 03.2014
Medical Front Office Receptionist /Certified Medical Assistant
Workstar Injury Recovery Center
08.2001 - 10.2004
Certified Medical Assistant - Medical Assistant/ Medical Billing
Med Asst School of HI
08.1999 - 08.2000
ER Registrar /Medical Biller
St. Francis Medical Center west
07.1993 - 08.2000