Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lani Richardson

Houston

Summary

Dynamic and dedicated professional with extensive experience in customer service at Don McGill Toyota. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Skilled in cash handling and inventory management, demonstrating professionalism and courtesy in all interactions. Committed to fostering a positive and efficient work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Don McGill Toyota
08.2025 - Current
  • Processed customer transactions efficiently using cash register and point-of-sale systems.
  • Maintained accurate cash drawer by performing regular cash counts and reconciliations.
  • Assisted customers with inquiries, providing prompt and friendly service to enhance satisfaction.
  • Collaborated with team members to ensure smooth operation during peak hours, enhancing workflow efficiency.

Cashier

AutoNation Ford
09.2024 - 07.2025
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Apprentice Technician

Discount Tire
08.2022 - 09.2024
  • Assisted customers with tire selection, providing recommendations based on needs and preferences.
  • Conducted routine maintenance on tools and equipment to ensure operational efficiency.
  • Maintained accurate inventory records of tire stock, facilitating timely reordering processes.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.

Office Manager

24 Hrs Network
07.2024 - 08.2024
  • Managed inventory and procurement processes to ensure seamless office supply availability.
  • Oversaw office maintenance, liaising with vendors to ensure timely service delivery.
  • Enhanced communication flow among departments through effective information sharing strategies.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Restaurant Hostess

Astor Farm To Table
07.2022 - 08.2023
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation systems effectively to optimize table turnover.
  • Coordinated with kitchen and waitstaff to enhance guest service experience.
  • Trained new host staff on customer service standards and operational procedures.

Cashier

Kroger
10.2021 - 06.2022
  • Managed product displays and organized merchandise to promote sales and improve store appearance.
  • Supported inventory management by restocking shelves and monitoring stock levels for popular items.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Occupational Studies - Automotive Technology

Universal Technical Institute
Houston, TX
08-2023

High School Diploma -

James E Taylor High School
Katy, TX
05-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Professionalism and courtesy

Certification

  • Certification of Medical Billing and Coding Essentials
  • Certification of Medical Terminology and the Human Body Fundamentals
  • Certification of Professionalism in Allied Health

Timeline

Cashier

Don McGill Toyota
08.2025 - Current

Cashier

AutoNation Ford
09.2024 - 07.2025

Office Manager

24 Hrs Network
07.2024 - 08.2024

Apprentice Technician

Discount Tire
08.2022 - 09.2024

Restaurant Hostess

Astor Farm To Table
07.2022 - 08.2023

Cashier

Kroger
10.2021 - 06.2022

Associate of Occupational Studies - Automotive Technology

Universal Technical Institute

High School Diploma -

James E Taylor High School

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