Lani Smith
Hesperia,CA
Summary
Dedicated cashier with strong cash handling and customer service skills. Committed to enhancing customer experiences and fostering team collaboration.
Overview
29
29
years of professional experience
Work History
Cashier
Orchid Enterprises
08.2021 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Managed cash register operations, ensuring accurate cash handling and balancing at shift end.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Quick Service Food Server
Blimpies Subs & Salads
07.2006 - 04.2008
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated point-of-sale system for accurate order processing and cash handling.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service protocols and menu offerings, improving overall team efficiency.
Cashier Assistant Manager
Shell Gas Station
06.2000 - 10.2004
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new cashiers on operational procedures and customer interaction techniques.
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
- Implemented promotional strategies that increased customer engagement and sales volume.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Cashier
Beck Oil Company
02.1997 - 03.1999
- Trained new cashiers on register procedures and customer service standards.
- Collaborated with team members to streamline checkout processes, improving efficiency during peak hours.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Adhered to company policies regarding sales promotions and pricing accuracy during transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Assistant
7-11 Convenience Store
02.1995 - 02.1996
- Assisted customers with transactions, ensuring accurate handling of cash and electronic payments.
- Maintained cleanliness and organization of checkout areas, enhancing customer experience.
- Processed inventory shipments and restocked merchandise to optimize product availability.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Trained new staff on cash handling procedures and customer service best practices.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
High School Diploma -
Hesperia Adult Education
Hesperia, CA05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relationsj
- Refunds and exchanges
- Merchandise restocking
- POS system operations
- Staff training
- Refund handling
- Inventory management
Timeline
Cashier
Orchid Enterprises
08.2021 - 08.2023
Quick Service Food Server
Blimpies Subs & Salads
07.2006 - 04.2008
Cashier Assistant Manager
Shell Gas Station
06.2000 - 10.2004
Cashier
Beck Oil Company
02.1997 - 03.1999
Cashier Assistant
7-11 Convenience Store
02.1995 - 02.1996
High School Diploma -
Hesperia Adult Education