LANI WARREN
Frisco,USA
Summary
Property Manager with over 10 years of experience in real estate, specializing in portfolio management, lease administration, and financial oversight. Expertise in budgeting, forecasting, and market analysis, leading to optimized revenue and compliance. Demonstrated success in maintaining properties and enhancing tenant relations. Strong leadership and communication skills drive operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Portfolio Manager
Hudson Homes Management
Dallas, USA
07.2022 - 02.2025
- Directed a portfolio of 600+ properties, achieving an annual increase in rental income through strategic adjustments and maintenance planning.
- Maintained 100% compliance with legal and operational standards by ensuring accurate documentation and completing required process checkpoints.
- Addressed tenant and project issues, reducing resolution time by 25%, and enhancing tenant satisfaction.
- Leveraged property management software to track KPIs, boosting portfolio efficiency.
- Interpreted performance data, driving an 18% year-over-year increase in NOI by identifying cost-saving opportunities.
- Developed and implemented staff training programs, raising customer satisfaction by 20%, and cutting turnover by 10%.
- Maintained accurate records of all transactions within the portfolio management system.
- Initiated quarterly reviews to align strategies with market trends, improving lease renewals by 22%.
Portfolio/ Retention Coordinator
Hudson Homes Management
Dallas, USA
11.2021 - 07.2022
- Resolved maintenance and utility issues through escalation protocols, cutting resolution time by 30% and boosting resident satisfaction.
- Investigated and addressed 100+ annual resident complaints and vendor issues, ensuring prompt resolution within company standards.
- Enforced contracting policies, achieving a lease adherence rate and minimizing violations across the portfolio.
- Partnered with leasing, operations, and customer service teams to enhance resident retention, increasing renewal rates by 12%.
- Diagnosed resident data to find accounts likely to leave early, cutting early move-outs by 10% through timely follow-up.
- Introduced feedback mechanisms at key touchpoints, raising service satisfaction by 15% in six months.
Real Estate Agent
Exp Realty
Dallas, USA
02.2016 - 11.2021
- Drafted contracts, purchase agreements, leases, and closing documents, ensuring legal accuracy and compliance.
- Negotiated transactions, boosting closed deals by 25% year-over-year.
- Managed marketing campaigns, and increased client inquiries.
- Coordinated seminars for first-time homebuyers, converting 40% into qualified leads.
- Organized market trends to price listings, achieving 95% of the listed price in sales.
- Worked with lenders to secure favorable loan terms, improving client loan approval rates.
- Assessed client needs to provide tailored property options, maintaining a 90% satisfaction rate.
- Inspected properties for compliance with regulations and contract standards, resolving issues before closing.
- Led property tours and inspections, offering unbiased assessments of condition, value, and location suitability.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Analyzed potential investment opportunities based on financial reports.
New Home Sales Specialist
Megatel Homes
Dallas, USA
01.2019 - 09.2020
- Closed purchase agreements, securing favorable terms, and achieving 95% customer satisfaction.
- Upholded 100% compliance with Texas residential community commissioning and industry standards.
- Calculated sales performance data, driving a 10% increase in overall sales.
- Administered 30+ model home demonstrations, highlighting key features and floor plans.
- Guided over 150 buyers through the process, increasing repeat clients.
- Updated marketing materials, enhancing visibility, and engagement.
- Surpassed sales targets by 4% consistently across communities.
- Inspected over 20 new-build homes monthly, ensuring compliance and 98% on-time completion.
- Negotiated contracts with customers to ensure satisfactory purchase agreements were reached.
- Coordinated with builders, vendors, and subcontractors to ensure timely completion of projects.
- Prepared monthly reports summarizing sales performance data for management review purposes.
- Collaborated with marketing team members to develop promotional materials used in advertising campaigns.
Accounting/Sales and Leasing Specialist
Extended Stay America
Plano, USA
09.2015 - 12.2017
- Fostered connections with over 50 customers each month, driving a 15% growth in repeat business.
- Executed daily cash flow, ensuring 100% accuracy in deposits, withdrawals, and transfers.
- Resolved account discrepancies with a 98% resolution rate within 48 hours.
- Coordinated with vendors and tenants to resolve invoicing issues, improving efficiency by 20%.
- Processed 10+ weekly contracts with frequent customers, boosting contract renewals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques.
Asset Acquisitions/Claims Specialist
Fannie Mae
Dallas, USA
10.2009 - 04.2014
- Managed Mortgage Insurance (MI) edits and overrides, ensuring accurate and timely processing of over 1,000 cases per quarter.
- Developed and implemented a process improvement system to reopen charge-off cases, increasing case recovery.
- Monitored and escalated MI data system issues, reducing past-due transactions by 20% within six months.
- Examined MI data and provided reporting to Equator support, streamlining workflows and improving process efficiency by 25%.
- Contributed to meetings aimed at tracking and resolving issues for the successful launch of the Equator application.
- Compiled data from multiple sources for reporting purposes.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
Education
Bachelor of Arts - Behavioral Sciences
National University
CaliforniaLicensed Texas Real Estate Agent -
The Austin Institute of Real Estate
Skills
- Property management software
- Financial reporting and budgeting
- Lease administration
- Contract management
- Rent collection and payment processing
- Real estate market analysis
- Building maintenance management
- Tenant screening and onboarding
- Lease renewal strategies
- Risk management and compliance
- Real estate investment analysis
- Strategic planning and forecasting
- Property valuation and appraisal
- Facilities management
- Vendor relationship management
- Legal compliance
- Customer relationship management
- Marketing and advertising campaigns
- Data analysis and reporting
- Budget forecasting and cost control
Certification
- New Home Build Agent Certification
- Certified Property Manager (CPM) /Certified Manager of Community Properties (CMCP) (In Progress)
Timeline
Regional Portfolio Manager
Hudson Homes Management
07.2022 - 02.2025
Portfolio/ Retention Coordinator
Hudson Homes Management
11.2021 - 07.2022
New Home Sales Specialist
Megatel Homes
01.2019 - 09.2020
Real Estate Agent
Exp Realty
02.2016 - 11.2021
Accounting/Sales and Leasing Specialist
Extended Stay America
09.2015 - 12.2017
Asset Acquisitions/Claims Specialist
Fannie Mae
10.2009 - 04.2014
Bachelor of Arts - Behavioral Sciences
National University
Licensed Texas Real Estate Agent -
The Austin Institute of Real Estate
Similar Profiles
Angela CooperAngela Cooper
Asset Manager at Hudson Homes ManagementAsset Manager at Hudson Homes Management
Ashley MorseAshley Morse
Property Management Retention Coordinator at Hudson Homes ManagementProperty Management Retention Coordinator at Hudson Homes Management
Courtney FordCourtney Ford
Renewals Specialist at Pathlight Property ManagementRenewals Specialist at Pathlight Property Management
MARIA CLAVIJO-DEMCHALKMARIA CLAVIJO-DEMCHALK
General Manager, Service and Maintenance at Gold Medal PoolsGeneral Manager, Service and Maintenance at Gold Medal Pools
ERIKA DOOLITTLEERIKA DOOLITTLE
Sr. Manager, Social Innovation, Multicultural Business at Toyota North American HeadquartersSr. Manager, Social Innovation, Multicultural Business at Toyota North American Headquarters